I could not have been more impressed with the quality of service.
Excellent service department
Thank you for the outstanding service. Everyone was very courteous and professional.
Communication was not good. I received a text message when they picked up my car. The text message said to respond with any questions.. they picked up the car on Wednesday and I didn’t hear from them all day Thursday. I text them back and never got a response. I called Friday and was able to contact the service manager (I was told my service advisor was off). They brought the car back about 11:00 Friday.
Waited 5 hours. Too long for work done. Hire more techs!
Simple maintenance/service should have been able to return my vehicle back to me the same day after picking up my vehicle @ 9:45AM
Customer service exceptional
Rachel is the best Service Advisor I have ever experienced. The team at your dealership is very professional and kind. We’re very happy with your service.
Very professional and courteous.
I received a loaner car with fuel light on. My emails are slow to be responded to and not answering my questions fully. I asked if the air in ny new tires (which have regular air) be replaced with nitrogen. I was told yes but it didn’t happen. Then later I was told they don’t do that. The positive is I got a gift card for the mix up so they did try to make it right. But after owning porsche. Mercedes, bmw. Lexus etc I feel like Genesis still doesn’t feel like a high end luxury brand the way they deal with customers
I'm very satisfied with service.
Excellent service thank you to Dan and the team!
Thank you Rachel, for all your help.
10/10 perfect service. Give Daniel a raise and promotion
Unsatisfactory from the start and continued to get worse. Very disappointing service experience, especially since it was my first scheduled maintenance with my first Genesis vehicle. I’m beginning to question my decision to switch from BMW to Genesis. Or maybe it’s simply the Corona dealership and its personnel. I will not be completely satisfied with my overall experience due to the negative nature of what unfolded today.
Excellent communication, listened to my concerns, fixed the issue, pleasure to work with.
The issue with my vehicle was not resolved. On the service order the issue was described incorrectly, and then found not to be occurring, perhaps intentionally. When discussing the issue your service advisor acknowledged the problem and said he does not know how to fix it. I’m now going to another Genesis dealer.
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