Very professional and courteous.
I received a loaner car with fuel light on. My emails are slow to be responded to and not answering my questions fully. I asked if the air in ny new tires (which have regular air) be replaced with nitrogen. I was told yes but it didn’t happen. Then later I was told they don’t do that. The positive is I got a gift card for the mix up so they did try to make it right. But after owning porsche. Mercedes, bmw. Lexus etc I feel like Genesis still doesn’t feel like a high end luxury brand the way they deal with customers
I'm very satisfied with service.
Excellent service thank you to Dan and the team!
Thank you Rachel, for all your help.
10/10 perfect service. Give Daniel a raise and promotion
Unsatisfactory from the start and continued to get worse. Very disappointing service experience, especially since it was my first scheduled maintenance with my first Genesis vehicle. I’m beginning to question my decision to switch from BMW to Genesis. Or maybe it’s simply the Corona dealership and its personnel. I will not be completely satisfied with my overall experience due to the negative nature of what unfolded today.
Excellent communication, listened to my concerns, fixed the issue, pleasure to work with.
The issue with my vehicle was not resolved. On the service order the issue was described incorrectly, and then found not to be occurring, perhaps intentionally. When discussing the issue your service advisor acknowledged the problem and said he does not know how to fix it. I’m now going to another Genesis dealer.
Unusual & outstanding. Awesome experience, especially in the auto industry. I’ve driven Lexus the past 23 years. You people are 10 +.
Thanks
Rick
This has been the worse experience I’ve had since owning a car. I’m being told I was sold a standard car warranty which means my problem couldn’t be resolved unless I pay out of pocket or go to someone else other than Genesis service. I’ve tried to get help but no one seem to want to deal with it. This is terrible. All because I got a crack in my windshield. I feel mislead and confused about it all. I will be escalating this to corporate Because this is not something I created. I just don’t understand how this could have happened. I feel manipulated and hate I ever bought a Genesis at this point. I hope the survey is true that someone will be contacting me because I don’t trust anyone there at the Genesis office at this point. I have documented everything
Great customer services and staff. Very efficient and timely
Always a pleasure getting my service done at Genesis of Corona. Rachel Bown has excellent customer service.
This was my first valet service experience & it was very pleasant. Drake picked my baby (vehicle) up & Danny returned it the next day. They took very good care of my baby. Thanks again.????????
I really appreciate the customer service I received with Dan. He was extremely professional and helpful.
I always brag about you Genesis team.
Every point of contact with the team were professional and friendly. The ownership experience tops that of the likes of BMW which we also own and don’t get the same type of service.
Outstanding service. Please forward survey to ****-****-xxxx email rewa
Rewana is main contact for this vehicle.
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