Bryan was very kind and helpful. He even offered to make us coffee and we were very pleased with the entire experience
Very pleasant. Always get great service.
I asked for them to check my key fob and battery as it’s not working half the time and I have to use my app to unlock the car. They didn’t change the battery or fix the fob
All of my requests were solved perfectly with warm and efficient services provided by genesis corona.
For the record, Melissa was absolutely great! My only disappointment was in not receiving my vehicle back on the Monday afternoon and sadly the scheduled return on Tuesday slipped a bit out of the 10:00 A.M. - noon window - that’s not at all on Melissa. My vehicle looks great and appears to have been thoroughly serviced!
Thanks to everyone involved!
Absolutely! You guys have always been great and I appreciate the VIP delivery service!
Bryan was very attentive provided great service. Thank you
1) I expect a detailled invoice,listing the work done, incl. old parts replaced. All i received is a page of paper with a lumpsum amount. No details.
2) None of the work i asked for specifically was done. None! Bo
How can I trust your company when not even the work i demanded (and can control) is done? This raises automatically the question:was all the service work done i paid for? Also, the quality of interaction with your staff is not consistent with the Genesis 'promise' and high-end posifjkning. All in all, a very frustrating and desapointing experience. The service experience defines the brand value. Take away: the Genesis ezperience, service and car, is not worth the money.
Melissa was friendly, professional, and very knowledgeable. She kept me updated throughout the service process, answered my questions clearly, and made the entire experience smooth and stress-free.
Bryan was on top of the situation from the beginning and kept me informed.
Even stayed late Saturday so I could get my car. You have a great employee.
Melissa was professional, courteous, and knowledgeable. She explained all the work very clearly.
Exceptional service, would like to have him again in the future
Bryan showed excellent knowledge and customer service.
Melissa was extremely helpful, professional, and kind!
To Whom It Concerns,
As always Melissa provides exceptional service, any concerns or request that matter, she addresses and remedies in a timely manner, on point and much appreciated!
Give Erika a raise top service
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