Great customer service. Thanks Daniel ????
Mayra was great to work with - she and her team did an excellent job on my car from pickup to service to delivery.
Excellent customer service. Thank you
Excellent customer service! Genesis of Corona has the best service dept and such a wonderful and professional crew!
Rachel was friendly attentive, greeted me immediately! Followed up with me through out my wait at dealership and she gave me a fond farewell!
Price for maintenance service
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I have owned a LOT of vehicles and subsequently have experienced a number of service departments and service advisors. Daniel Gersna is one of the very best I have experienced. He is knowledgeable , personable and customer focused. The entire service department under the leadership of Mayra is special and impressive.
Dr. Richard Giese
Great service will be back
Our lease is up June 22,2024
Two personalized notes to let me know he was available for questions. He arranged pickup and delivery and Genesis washed my car. Spoiling me.
I had my car serviced twice, once was recall done with concierge service. When the driver brought my car back, there was strong body odor smell in the car, and I had to spray sanitizer sprays to neutralize the smell. Second time, I drove to the dealer to get schedules maintenance, when I got in to my car after the service, there was strong body odor smell in the car again. If the service techs do not want to be hygienic, the dealer should put plastic over seats so their body odor does not seep in to the seats. Also, I got a fast track violation citation in the mail (the concierge driver used the fast track lane without a pass). I will no longer get my car serviced at this dealer!
Thanks for taking care of the vehicle we truly enjoy.
I was not informed my car was ready, and when I pulled up to pick it up, it was parked outside and dirty. It was washed the day before I picked it up and no one called me the following day to tell me my vehicle is ready. I had to call. Not my car was very dirty.
Service was excellent. Everything pertaining to the dealership was top notch.
We were extremely happy with the service and Rachel!! The car was clean
and ready when they said it would be. Couldn’t have been any
easier or pleasant.
Oscar kept me in informed and everything was good
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