Service Center

Real Reviews From Verified Customers

James C.
5 out of 5
8/18/2024
Great job. Amazing customer service
Kenneth S.
5 out of 5
8/17/2024
Couldn’t have asked for more. Top-notch service!
Surajpal S.
4 out of 5
8/17/2024
I am happy with Tony who timely address payment issues that occurred due to system within dealership. Highly appreciate Tony’s with the service provided with my GV60 service and new tires installation. Suraj
Vincent B.
5 out of 5
8/17/2024
Excellent service team. Thank you
Jimmy R.
5 out of 5
8/17/2024
Process wasn’t long and Anthony kept me informed. Car was clean appreciated the quality service.
Darryl R.
5 out of 5
8/17/2024
Oscar did an amazing job in customer service, and keeping me informed. The multiple auto-generated text message were a tad excessive.
Douglas E.
5 out of 5
8/16/2024
he did a great job!
Christopher M.
5 out of 5
8/16/2024
The entire process was fantastic! Thank you!
Ashley R.
5 out of 5
8/15/2024
Mayra has been amazing to work with! Super communicative and helpful. The best service advisor I have worked with.
Nazema A.
5 out of 5
8/15/2024
Excellent service and courteous sales persons!
Luc L.
3 out of 5
8/15/2024
Service warranty data doesn’t jive with sales dept data. No option on your website to make any changes to service appt. Called service 630am on day of and got “mailbox full”. Called sales and got same response. Finally called business # and lm for them to have service call me. By 230 pm called service and no one ever got the mssg
Edna T.
5 out of 5
8/15/2024
Very satisfied with my repairs.
Bianca M.
4 out of 5
8/14/2024
Tony Bradley, has great costumer service and with an amazing attitude. Tony did the above and behind for me when I took in my car. Before this service I had to other services and they were the worst and my husband and I thought about trading our car for a different car. But Tony changed that for me this time. Thank you Tony for everything you did this time. We appreciate you. Keep up the amazing job.
Anthony M.
5 out of 5
8/14/2024
All good
Allison Z.
4 out of 5
8/12/2024
Anthony took the time to make sure my repairs were completed and utilized the valet service wanting to ensure everything was done correctly.
Penn T.
2 out of 5
8/11/2024
I was so excited to finally come to the “new stand-alone” genesis dealership because u’re way closer to my house than Laguna Nigel. but I quickly became disappointed that I could use my own full synthetic 5w-30 oil even though I had specified it on my appointment request. person who initially checked me in & helped me gave his reasons so I said “ok rules are rules let’s be proceed.” what got to me I spoke to 2 different genesis techs while I was in the waiting area and they had no idea of this rule (they looked dumbfounded when I told them and replied to me with a “really?”) then the final tech that checked me out to collect payment (super nice btw) I asked him same question “why I couldn’t use my own oil?” and same response “I didn’t know that … I’ll notate it on ur service records for next time to see if u can.” what?!?!? I thought it was a rule! now I feel like I just got scammed … just sad.
Sung C.
5 out of 5
8/11/2024
Good service
Laura K.
3 out of 5
8/11/2024
Hi I am getting a service due message on the widget in the dash. I'm wondering if maintenance needs to reset it? Or can I do it somehow? If you could let me know thank you. Laura K
Mark L.
2 out of 5
8/9/2024
Service is generally exceptional. Sadly this time vehicle was damaged during service. Hoping for a swift return.
Ricardo F.
5 out of 5
8/9/2024
Daniel was very professional and helpful during my service appointment.

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