Rachel was very professional. I appreciated the communication; she kept me well apprised of the progress being made with the car.
Very good service, fast, reliable, as always. Many thanks!
Thank you for your kind and quality service
Service is trustworthy. All my concerns were answered and researched. Thank you.
Rachel was not very informative, Friendly, and personable. I'd perfer working with someone else in the future.
Customer service was great! Thank you!
Excellent customer service
My dissatisfaction has been expressed prior. If you wish further explanation contact the service representative or my service records. FYI , this has NOTHING to do with Anthony but the service performed which he does not perform. His interaction with me were fine.
"Daniel Gersna consistently provides the best customer service at Genesis Corona! He's knowledgeable, attentive, and always goes above and beyond to make sure I'm taken care of. The rest of the staff is just as professional and welcoming—every visit is a great experience. Thank you to the whole team for always making me feel valued!"
Jonathan Hasshaw was literally the best service agent I have ever worked with in my 28 years of owning a car. 10 of them with a Genesis. He was communicative, knowledgeable, kind, respectful, pleasant, understanding, accommodating, helpful and acted like he truly enjoyed his work and exudes confidence in his position. It has made me change loyalty from Genesis in Irvine and, living in Newport Beach, I HATE the 91 freeway, avoiding it at all costs. There’s literally not enough words to commend his service and is a true asset to the Genesis of Corona team. Whatever raise, promotion or accolades could be given - I’m betting it isn’t enough. Just please let him be my advisor still when you make him GM of the place!
I received a toll bill because the person returning my car used a toll road. I have responded to the text message provided but have never got a response back
Not sure though why everything that was preset on my “computer” is ALL totally erased included my phone hook up, considering it was only a tire rotation and oil change. I can’t redo everything. Will that happen everytime it’s serviced. Us old folks aren’t computer savy
Exceptional customer service I give him a 10!!!!!
Super easy! Nice new location!
I like the pick up n loner service, and my car was clean when returned.
Oscar Cardenas was excellent and very friendly he explained and was very thorough. Very happy with all the services provided. Thank you all
Anthony was great. Communicated every step of the way and followed up a day after return of the car to ensure everything was working correctly. Customer service was wonderful.
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