Customer ser mvice is always exceptional
Very courteous , helpful and great follow up
We are missing most of the quick fasteners on the engine cover and one of our fluid reservoirs is almost empty
I think a 3% surcharge to use a credit card is not making me happy
Rachel did an excellent job in handling my service needs - VERY IMPRESSED!
I made an appointment on the my Genesis app and received a reply and confirmation text . However when I arrived for my 11am. appointment Rachel was unable to find my appointment in your system, so wrote my service order as no appointment order. If your system cannot work with the my Genesis app then I would recommend you not allow appointments to be scheduled by the app
I was satisfied with the customer service and courtesy that I received today.
Very attentive and kept me informed throughout the entire process. I greatly appreciated the service provided and would happily work together again
Always have a great service experience...thanks
Great customer service. Extremely responsive to my questions and affable.
Rachel Brown did a great job and the people who deliver my car were excellent
Was very happy with the service
Superb customer service all around. Thank you very much.
Customer service was excellent
Great car service department.. Service with a smile.Love my Genesis G90 2022.Enjoying the 5 star service.
I was disappointed with the fact that we purchased an expensive extended warranty on our vehicle only to find out our issue with our steering wheel wrap is not covered. The car is less than 3 years old and the material wrapping the steering wheel is not covered for repairs. It has badly discolored and worn.
One of the biggest reasons for us purchasing the coverage was because the interior color of the vehicle is white. We are being told that your dealership (which is where we purchased the car mind you) will not cover the repairs and our only option is to replace the entire steering wheel for over $1000.
I will be reviewing our coverage more extensively and plan on reaching out to your Service Management soon.
Service was a very smooth transaction.
Rachel was very helpful and responsive throughout my time away from my beloved Genesis. The loaner one was fun to drive, but I'm very happy to have my car back. Thanks, Genesis team! Keep up the great work!
Jonathan was very good and communicative, but I’m not so confident about the repair and only time will tell
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