Derrick was very courteous. I would definitely look for his assistance the next time I’m there. Plus, they were actually quicker than expected.
Everything went very smoothly. Look forward to doing my next service here!
Oscar answered all my questions and kept me updated during the entire service.
As always, Oscar was very helpful.
Professional approach to service!!!
Excellent customer service
I have been going to this service department since inception. I only request Oscar because I know he will do a great job. He provides excellent service and I am glad I have him as my service advisor.
This was my first service on my first Genesis vehicle. Melissa was beyond helpful and made sure that I was clear on all my available services.
Great job Melissa; keep up the great work!
Jonathan is always exceptional with his service. Extremely pleasant to work with him always.
It was a free service but my tires were not rotated as requested
Oscar is a courteous, competent individual It s a pleasure dealing with him
Oscar was very nice. He was really busy the morning I went in. But he was patient and very professional.
I was pleasantly impressed with the professionalism and courtesy of Derrick Simmons. What makes me look for another dealership are the outrageous cost of service at Genesis Corona at Cardinale Way. One recent example: Replacement of 8 spark plugs: $1075.67. I paid not much more for my Mercedes S600 a few years ago, which had 24 spark plugs.
It is absolutely absurd to spend over 3 hours just for tire rotation.
Mellisa provided an amazing service. Very knowledgeable and very nice person to deal with.
I Never received a status call. I had to do the calling. Your coupon in your mailer wasn’t honored even though I reminded her several times. Your valet is a great idea, but not when they are hours late picking up and dropping off. Everybody’s always busy so when you set a window of time you plan your day accordingly.
This the first time I have ever been able to use this service. It is great way to enhance the brand. A bragging point the confirms the excellence to be expected.
I left my 2 remotes in the courtesy vehicle. Please call me to arrange the return.
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