Tuscaloosa Toyota Auto Repair Service

He was very helpful and answered all of my questions. I didn't feel like he was trying to sell me services I didn't need - and customers really appreciate that!

My car was scheduled to be serviced at 12 o’clock with the appointment made last week. When I checked in I was asked if I was going to leave the car or wait on it. I replied I was going to wait on it because I had an appointment for 12 o’clock. He said “well that was just for checking in”. He said it’s gonna take about three hours. Didn’t realize an appointment time was just for check in not for service?? Every other time I had an appointment I was told “my service time” is for whatever time I had made NOT AN”APPOINTMENT TIME FOR CHECK IN”. I realize this was before a holiday and busy time but isn’t there a cutoff time for how many clients you can handle at one time or schedule the time PLEASE for whatever time you can actually service it instead of making the customer wait over three hours for a scheduled routine maintenance appointment.

Great servi

Chad is always friendly, polite and helpful. Great service!

Please become a Lexus certified repair facility.

Called a little upset with a nail and Chad said come in we have you covered! Excellent service!

Great service

Jeremy is always great and very attentive!

Garrett is so friendly and helpful!

Garrett did everything he said he would do and more.

Satisfied customer

After receiving my vehicle back I noticed that there is a message requiring an oil change in 200 miles. Why was it not recommended to do so? I was told that it is not needed until 30k miles but apparently the car tells me differently. Now I have to come in again to get this done. Also - I had made an appointment but had to wait for a service provider and finally ran around to find Jeremy. In order to provide a GREAT service, there should be a board showing who is scheduled when, who is the service tech etc etc. . . . just some food for thought to improve service. Thx

Chad was very professional and courteous and had my vehicle ready as requested

Out of all the previous service personal of trading with Tuscaloosa Toyota I have never been treated better than I was treated this time in servicing my vehicle. He called me when my vehicle was ready and was accurate with everything he told me.

Chad is always so helpful! I appreciate him fitting my car in this week as well as my husband's truck!

I appreciate TJ’s efforts in looking out for my interest and the efficiency with which my repairs were made.

Jeremy is wonderful

Neither of the two men I usually ask to be my service advisors were available today. I am glad to have met Will. He was helpful and courteous.

I was well pleased.

Ryan is very knowledgeable and explains things we).his communication skills are great. He listens fully to the customers thought and concerns. He gives his undivided attention to the customer.