He was on point. Very kind and professional.
Appreciate Jermey always for getting me taken care of!
Matt is very thorough and everything was great
This is my first car I’ve ever had in my name.Jeremy makes it so much better for me to be able to take care of my car essentials and needs not to mention the techs at this dealership are amazing 10/10 work. As long as I reside in Tuscaloosa they will be seeing me. Thank you guys!
Hŕ was very efficient with with his services with my car. I apreacehate his service.
I didn’t feel safe after just leaving from paying 145 for an oil change and a tire rotation just to have my car go wild with all flashing alarms going off and my check engine going off and brake controls plus having my car inform me that it was about to shut down on me and I was on a busy traffic road and almost had an accident trying to get over to a safe spot in side of the road to only have my car shut down on me in 97 degrees and wait for someone to come and get me . Then as my husband is looking as the man is checking my car , he notices something was broken from my air filter area and the man tells us oh yeah it broke and I may have to order the part so please come back to the shop after I had already been there since 10 am and it was now noon. Then once we got back to the dealer , no one told us what was wrong with my car but only that I would be taken care of until I asked to speak with the manager for him to tell me , that yes I’ve seen this before and everything will be ok and it happens but not often but I wouldn’t have any problems in the future. No one asked if I was ok or if they could or would take something off of my payment or give me anything to accommodate my stress or time and the fact that they didn’t even type it up in the files until I asked about it and to please give me a copy of it just in case I have an issue in the near future. I was very unsatisfied with my services today and I wasn’t pleased at all . The young men in the front and the man who came to help me out were awesome and I do appreciate them bc my service guy wasn’t helpful and had an ugly attitude . He just said I’m sorry and we will fix it for free, like you all were doing me a favor and as if it was my fault that I had to bring my car back !! I was very upset with my services today and I still feel like you all should have accommodated me for my time, stress and for the attitude that was given while I waited to get my car back .
I trust Chuck. Trust is a valuable and rare commodity. I do believe the prices for maintenance and repair have gone up far too much. That said, I don’t really trust the care of my Land Cruiser to anyone else.
Chuck made sure that everything was done correctly and took great care of me and my vehicle!
Good job by Mr.Beck very professional
I am very happy with my service and my service advisor, Jeremy Beck.
Work done as requested.
I did notice that I still have the old radiator cap on although I paid for a new one.
Maybe I am expecting too much, but I thought at least the engine bay would be hosed off after work was completed on the radiator and water pump.
Ask specifically for TJ every time ( I don’t got to do a lot of explaining) : HE THE BEST IN THE BUSINESS!!
It’s a small detail that probably shouldn’t be a big deal, but it made a difference to me.
Many of the representatives walked up to their customers to tell them they were done or to ask questions. They knew who their customer was. If I remember correctly, this has also been my experience in the past. This time, and like I said, it is minor, TJ called my last name out through the lobby and didn’t really even look to make sure I had heard or was coming. It was just impersonal, and I felt rushed, like I had to gather my things as quickly as possible so that I could meet him at the desk. It is a small thing, but it makes a big difference when you feel known and seen. That is the type of service I see and expect from my local dealership, but Tuscaloosa Toyota is different - which is why I drive an hour to have my car serviced there.
I had an appointment at 7:00 to get my oil changed. It took almost two hours for just that. What is the point in having an appointment if it is still going to take hours to do a simple oil change???
Jeremy has always been my go to in service. Very professional.
I was treated very well at my visit today. Steve was very friendly and helpful with explaining everything. It costs a little more than the oil change places, but the friendly customer service is worth it.
Professional and courteous as always.
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