Service Center

Real Reviews From Verified Customers

Roland W.
2 out of 5
1/20/2026
Will be happy to talk to him.
Cassandra J.
5 out of 5
1/20/2026
Jeremy was very thorough and helpful during my service this morning. He explained things and made good recommendations to best suit me. I really appreciated working with him. Very fast service today as well. One of the best experiences I've had getting service at Tuscaloosa Toyota. Thank you!
Jeanetta H.
5 out of 5
1/20/2026
I really want to give Ryan and the entire Toyota team thanks for always doing an excellent job on car
Bobbie Y.
5 out of 5
1/20/2026
As always, the service was great!
Sonya C.
5 out of 5
1/20/2026
Great service!
Gary D.
4 out of 5
1/20/2026
Ryan is a great service technician, he is very knowledgeable and professional. I have used him 2 times and he is very helpful and friendly. A great representative of the Toyota standard
Terence B.
5 out of 5
1/20/2026
Awesome service
Giovanntti A.
2 out of 5
1/20/2026
Requested rear wiper blade replacement, it wasn’t replaced. I responded to the text that was sent only for him to tell me he doesn’t read those. Steve was not very friendly and his tone was extremely unwelcoming. In the future if he’s offered as my service tech I’ll be sure to request someone else. Please work with him on his attentiveness as well as his customer service. Have a nice day.
Ora D.
5 out of 5
1/20/2026
He was very patient with me. He was very kind with me. The attendant was patient and kind to me too.
Teyah P.
5 out of 5
1/20/2026
Tj is very knowledgeable and helpful!
Nasr A.
5 out of 5
1/20/2026
Thank you, Toyota for the amazing work
Danielle W.
5 out of 5
1/20/2026
Will is hands down the best service person I have ever dealt with! He is professional, very efficient, and a nice person to deal with! He deserves a raise!
Elizabeth L.
4 out of 5
1/20/2026
Jeremy goes out of his way to make you feel special and heard.
Kristen F.
2 out of 5
1/20/2026
Overall, the actual service was great and the employees were friendly and professional. My only negative is the time it took between my appointment and my service. My appointment was at 8:30, but I didn’t get the information from my inspection for approval until 11:10. Once it was approved, the work was completed quickly. I totally understand that reviewing potential issues takes time, but I wouldn’t anticipate 2 and a half hours before the initial inspection is completed.
Barry M.
5 out of 5
1/20/2026
Jeremy is very professional and gives me advice to plan for on my vehicle
Tiffany R.
5 out of 5
1/20/2026
Quick courteous service! Nice facilities!
Susan S.
5 out of 5
1/20/2026
Ryan was very helpful and took care of my issue in a professional And timely manner. He is such a wonderful asset to Tuscaloosa Toyota.
Eric S.
5 out of 5
1/20/2026
Jeremy always does a great job. He’s the best Tuscaloosa Toyota has.
Don S.
5 out of 5
1/20/2026
Ryan is very good at explaining things Very very nice and polite young man
Forrest D.
5 out of 5
1/20/2026
Will did great getting me in and out quickly. Answered all my questions.

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