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Real Reviews From Verified Customers

Service Center Review Summary

5 star 6021 reviews 69%
4 star 1891 reviews 22%
3 star 192 reviews 2%
2 star 344 reviews 4%
1 star 309 reviews 4%
Review Us
Jessica E.
5 out of 5
5/22/2026
TJ was very helpful.
Charles R.
5 out of 5
5/22/2026
As usual Fast and Efficient Service can’t ask for more Thanks so Much
Sylvia L.
5 out of 5
5/21/2026
Excellent
Anthony H.
1 out of 5
5/21/2026
Service to rotate tires and change oil was satisfactory; however, the wait was 3 hours long. I checked in 30 minutes early and left 3 hours later. If over booking, this needs to be addressed. I was told there was an issue when checking in and I understand that but long waiting times has happened more than once to us. We have (3) 4Runners that were purchased and are serviced here.
Julia E.
5 out of 5
5/21/2026
Mr. Beck was very helpful and showed good customer service.
Jason M.
5 out of 5
5/21/2026
Tj is completely professional and would recommend him to anyone
Brenda G.
5 out of 5
5/21/2026
Fast service. David was excellent
Tonia W.
5 out of 5
5/21/2026
No comments
Matthew B.
4 out of 5
5/21/2026
Ordered a new tire and had it in the next day. The service was super quick and had me on the road within 45 minutes. Thank you to Will and Tuscaloosa Toyota!
William B.
4 out of 5
5/21/2026
Steve Woods is great to work with.
Christopher C.
4 out of 5
5/20/2026
Thanks Will!
Tamatha A.
5 out of 5
5/20/2026
Everyone kind and knowledgeable
Olin N.
2 out of 5
5/20/2026
11am appointment for oil change. Left facility approximately 2pm. I believe service was done in a timely manner after my RAV4 was pulled into service center.
Kenneth D.
1 out of 5
5/20/2026
Minor thing but they did not reset the oil change warning.
Charlene S.
4 out of 5
5/20/2026
It was really busy when I arrived but David came and took information and got all the information and I ate my lunch,a little over an hour later it was completed and I was on my way,Thank You.David has great energy.
Meidie W.
5 out of 5
5/20/2026
Everett was very professional and explained everything about my car and the future needs.
Carol D.
5 out of 5
5/20/2026
Steve Woods was so helpful, kind, and knowledgable.. I will request him next visit.
Regina D.
5 out of 5
5/20/2026
Ryan always does an excellent job informing me about my car. I appreciate all who do the work to take care of my Toyota.
Mary Y.
5 out of 5
5/20/2026
I’m very thankful that Chuck and Tuscaloosa Toyota take such good care of our Highlander. Thanks
William J.
5 out of 5
5/20/2026
Jeremy is the best. He has helped me so much. He’s always willing to help. I will never stop coming to Jeremy.

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