Ryan was polite and gave me all the information I needed from start to finish. He even provided a video of what was done and the results of the inspection. I have never had that provided to me.
Chuck always does right by us!
Always a great experience with Will and your service dept!
Awesome service department.
Y’all worked me in without an appointment and got me taken care of in a timely manner. Job well done. Thanks
Jeremy Beck consistently provides me with a service experience that keeps me returning to Tuscaloosa Toyota even though some services are cheaper elsewhere. Jeremy cares about people and his job and these qualities are easily observed. He is someone I trust with giving me advice and getting my car back on the road.
Mr. Sansing is both knowledgeable and professional.
Ryan was very professional,He let me know what other services I need on my truck with out forcing me to do it right away. Also he is very thoughtful and he is great on explaining things. So overall I'm very satisfied and my wife also was grateful on Ryan for his professionalism. Thank you Ryan!!! Mr & Mrs Cain
Hi. Made appt to have alignment. Discussed at check in what I wanted and why I suspected the toe to be out. After 2 hours, I was told that the car didn’t pull on road test, so alignment was not done. I was not charged, but did not get service requested, so it was just a waste of a couple of hours. I was offered the opportunity to speak with the service advisor if I was willing to wait longer. I declined.
Yes I have some concerns about the interior of the highlander. Rhe carpet is not installed well in the floor.
Ryan is awesome to work with and very detailed about any and all services. Technician was very thorough and knowledgeable as well.
Garrett is fantastic at getting you in & out as quickly as he can & is always so helpful.
Ryan was great as always.
Everything was great. Thanks
I had to have my SUV towed from 50 miles away. My cousin and I were on our way to North Alabama from Biloxi, Mississippi trying to get to North Alabama ahead of the storm. We are two older ladies and this situation was very upsetting. Chuck got my car in right away and had the issue diagnosed. Everyone there was pleasant, friendly and professional. I could not have asked for better service. Chuck could not have been nicer or more understanding. This was one of the best experience I have ever had at a car dealership.
He could have been more informative.
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