Tuscaloosa Toyota Auto Repair Service

Today's experience was very different from any experience I've had at Tuscaloosa Toyota. I've never waited more than an hour to have my car serviced. My appointment today was at 1 p.m. and I didn't leave until 4 p.m. a new system was mention to me but I was not told that I would be receiving messages and that these messages would be used to complete the service on my car. When I got in my car, papers that were in my glove box were on my dash board. Yes, I had a cabin filter replaced but my information should have been placed back in the glove box.

Steve does a great job

Brandon is a pleaser to work with and does a great job.

Well done

Ok

Awesome and friendly tech!

Brandon was very helpful and considerate of concerns with the car. He helped and addressed computerized issues that I had with the headlight function. I appreciated his efforts.

Chad was the man! Perfect service from start to finish. In the past i’ve gone to other local dealerships to service other vehicles and have never experienced such great customer service. I think it is just another reason why i’ll only own a toyota from now on. I really appreciated the new videos implemented during service. Being able to see and have someone explain all the things they are inspecting helps to understand what is good with the car and what I as an owner need to keep an eye on in the future. It also helps the customer know that the service is being done properly and professionally. There are many scammy dealers around and it only further proves the professionalism and quality of work that Tuscaloosa Toyota provides. Can’t say enough great things about Tuscaloosa Toyota and my service advisor Chad. Great guy with a fantastic attitude from start to finish! You can tell he is dedicated to the guest experience.

Brandon is the best. Great guy. Awesome service advisor. Always a great experience. Could not ask for better.

Church did everything I ask of him.

I asked specifically for Will as I’ve always been satisfied what he’s suggested or recommended. He’s very knowledgeable. Also, when my wife happens to be with me he’s very polite to her. Excellent employee,

Excellent service provided in a very timely manner, even though I came in without an appointment. Jeremy was very personable and knowledgeable. It was a pleasure to do business with him!

Mr Beck is great as always

He explained everything well

I had an 8:00 appointment for only an oil change. I pulled out of the parking lot at 11:00. This was the 3rd time in a row that I was “forgotten” or “my slip didn’t make it to the back”… I will go to the express oil change from now on. Brandon Watkins was very kind and understanding. I’m not sure how to fix the huge disconnect between the service people and the tickets… When I got back in my car to leave there were lights on my dash that were not there previously. Brandon Watkins fixed that part when it wasn’t his job. Highly dissatisfied. Won’t be back.

Thank you

Chad was very courteous, nice and answered all my questions. He’s a great asset to service department. Looking forward to having his help on my next service.

Already spoken with someone about this.

Fast, Easy and Great service thanks!

Jeremy is our go to guy! He is so professional and makes the experience great!