Tuscaloosa Toyota Auto Repair Service

Great job thanks

Ryan was very nice and knew the report he was going over. Seemed like a great young guy!

Recommendations to be considered based on Brandon's explanations.

This is a great dealership, and the service department (Chad Watson) makes the experience with the dealership even better. This is exceptional service after the sale and it makes all the difference to me. Thanks

No complaints

T J is always courteous and respectful and keeps me in the loop of what Service is needed and what’s being done.

Best service manager in the shop! I always go directly to him. He is very helpful!

Steve Woods is unfailingly helpful and patient. He explains everything and always informs me about progress Because of service like his I have been a customer at Tuscaloosa Toyota for over 30 years. Thank you.

Wasn’t informed about vehicle process after ordering parts !

So polite and helpful very pleased

Will A

Very nice and got the job done!

Love my Toyota dealership, everyone I dealt with today was so friendly and helpful.

Nothing against Mr. Woods. I have a roaring/vibration at 70mph on my 2021 Tacoma. I requested balancing tires and it was performed. Tech stated that the tires “cupping” could be the cause, but no one is certain what is causing it. I feel like I can’t throw hundreds of dollars away at each visit just to try to figure out the problem. If would be nice if someone offered to troubleshoot the problem. Is it a wheel bearing? Let’s check. Could it be an unbalance drive shaft? Let’s check. That didn’t happen. This is my 4th vehicle I’ve purchased from Tuscaloosa Toyota n the last 20 years. Mg loyalty should count for a bit more effort. Again, I don’t want anyone to be in trouble. That’s not my goal. I just want it fixed or tell me the roar is not a safety issue. That roar isn’t normal. Especially after having the tires balanced and rotated. Even had ghe alignment adjusted.

Steve is always so kind and helpful. He always does an amazing job and is most trustworthy.

He was very nice.

Chad Watson is awesome, thank you

Very good at his job

I was extremely pleased with the service I received!

This was my first service appt (5000 mi). I was satisfied with the service, but I can’t say “completely”. I picked the first afternoon appt assuming y’all would not be behind. I had to wait a bit longer than I had expected. I did receive an apology, so that was nice.