The service area is filled with a highly competent staff and technicians. The extended warranty service is not worth the paper it is printed on.
Tire rotation a little late causes a water pump claim to be denied. Get real people, I want to get the most out of my tires than anyone else. Late oil change is another reason to deny water pump replacement. I have been using 20000 mile Mobil 1 during my ownership. Of course changed every 5000 , with tires rotated. Stop promising Life Time Warranty. How many times did I see desantis say that on TV and radio? Got to warn my daughter about a warranty they are considering buying from y’all!
I was satisfied with my service. I realize it was crowded in the afternoon, but I thought 3 1/2 hours was a little much for my oil change and battery replacement.
Although my wait time was long due to add on services, Jeremy explained my Highlanders needed services in a courteous, non pushy manner. He apologized for my wait time and got me out the door as soon as my car was ready.
Thank you SO much for fantastic service! Chad Watson is so respectful and I will definitely call him from now on when service is due again. I appreciate him so much.
Brenton provided excellent service. He responded to questions quickly and called me to let me know about what was going on with my car. Thank you!
Two thumbs up! Very thorough and knowledgeable of his job.
Part for recall not available for installation, on back order, notified of same after leaving vehicle at service center. Will need to take vehicle back when parts are available, paperwork for recall was kept by service advisor.
Chuck was excellent in getting me in and out
Everybody did great job nice talk to and great service will be back
Always a great experience! Jeff Elmore was wonderful!
Ryan was very nice and knew the report he was going over. Seemed like a great young guy!
Recommendations to be considered based on Brandon's explanations.
This is a great dealership, and the service department (Chad Watson) makes the experience with the dealership even better. This is exceptional service after the sale and it makes all the difference to me.
Thanks
T J is always courteous and respectful and keeps me in the loop of what
Service is needed and what’s being done.
Best service manager in the shop! I always go directly to him. He is very helpful!
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