Tuscaloosa Toyota Auto Repair Service

I stopped receiving coupons in the mail

I thought the tire rotation could have waited til time to change the oil. I was ticked to drive in just for tire rotation. Everyone was very nice I was just disappointed to go in for that when I thought that could have waited.

No thankd

Best service !!! Thanks Chuck!!!

Great advisor!

Always good

Quick aervice

Ryan and tech Lane were great!

Thank you. Telissa? got me right in after I called with problems and Brent was very nice and professional. I appreciate you!!

Always a pleasure!

Chuck Sansing was very kind and considerate. He asked relevant questions and listened attentively making sure appropriate services were rendered.

Chad Watson is an excellent service representative. He is very cognitive of my time and very attentive to my service needs. He makes me feel like I’m a part of the Toyota family rather than a nameless customer.

Good service

Customer service was great but had an appointment at 8:30 am dropped off car at 8:15 and had to wait two hours for an oil change and tire rotation. Would be great if service department would not overbook.

I doubt any one will be contacting me . I tried three times to speak to “anyone”that could tell me how long re-sealing the oil pan would take . No one there had any concern for me as a customer. The service it self was great but the people I had to deal with scheduling the appointment was a bad experience. I ask for a technician to call me to ask the simple question “how long should I expect the service to take” . One lady told me that they didn’t have access to a phone in that area . Grade school kids and prisoners have access to a phone so I know they just wanted me off the line so they could go on about their business. First time I called lady said she would have someone call me , two days later I still had not heard from no one . That was a Monday . Wednesday I called back and I ask to speak to a manager of service so the lady said she would put me thru , just got a “ voice box full not accepting any messages “ so I figure they had a good laugh about that . Like I said I just wanted any one to tell me about how long it would take . I know they have tech books or tech scripts that would have said 2 or 3 or 4 or what ever time to allow . That’s how they get paid . No one there had just the tiniest bit of respect for me as a customer. When we bought the Rav brand new 9000 miles ago , we could not have ask for a better salesperson, finance person or the main man (can’t remember his name but was told he owned the place) . They were great! The service people need to take lessons from them I believe . I even called back Thursday evening after getting the car serviced and ask to speak to the manager of service and left a voice mail . It’s Friday night at about 7:30 and still haven’t heard from him . You may wonder what’s the big deal ?? The deal is , we live about 45 miles away but I have a daughter and a sister that live in Northport and could have had one of them come meet my wife and son there and they could have dropped off the car and left with them but no one there cared enough to let me k ow how long it would take . If some one had said 3 hours -no big deal, if they said 6 hours -no big deal , if they had said we need to keep it overnight for the sealant to set up - no big deal because they would have known to leave with them . Instead they say there for 4 hours . Very unprofessional in my eyes . Very disrespectful to me as far as giving me information before hand . Just a bad experience that could have been avoided by a simple conversation that they refused to let happen. I’m just afraid that this is what they are trained to do - book the appointment and forget about any input from the customer.

Awesome job

Chuck Sansing is the best service advisor!!!! Only one we like to use!!!

Great guy ????????

Excellent service and very nice staff!

Very nice and helpful will definitely be back in the future