It was smooth for a first time experience
Service was handled in s timely manner
I was very pleased with the wait time.
The service I received from the moment I drove onto your property until I drove off was great. The suggestion I would make pertains to when I made the service appointment. The woman who I reached on my initial call asked if I was calling regarding the recall that had been issued. I told her yes, that was part of the reason for my call. We then settled on a date and time for the service. However, at checkout I was told that the part needed to resolve the recall issue was not in stock, that it had just been ordered, and that I would need to return to have it installed when it became available. My comment is why was I not informed at the time of scheduling of the shortage in parts. Yes, there may not have actually been a shortage when the appointment was made but it seems like there were options that were not explored. For instance: calling me when the shortage was discovered, or telling me that the inventory was low and there may be a problem, or other possibilities you would know better than me. Overall I have been, and still am, very pleased with the service you folks provide.
Chuck was extremely busy but took the time to keep me updated on the statue of My vehicle repair . Dealing with Carshield is not an easy process. Being My Liaison has been very helpful.
I like how fast and simple the appointment is to set up. I also like the calls reminding me to set up an appointment and letting me know it’s time for one. Everyone I’ve met at the Toyota dealership in Tuscaloosa is super friendly and professional. Also, I like the comfortable recliners in the waiting area to sit in while the service is being done. They are super comfortable.
Ryan always does a great job with my service! I called him and made an appointment and everything was like clockwork. Excellent service! Thank you Ryan!
Can't do surveys but Jeremy always takes excellent care of me.
Excellent and timely service
Jeremy always great care of me. I really appreciate it.
Chuck was very professional. The work was done in a timely manner
I think the waiting room could use some more electric outlets. Although TBH I didn't need em today
Always great service by both the shop
and office personel
Did not have to wait long. Employees were very polite.
He was amazing. Very nice.,Good respectful .
TJ, is a wonderful person n very professional n understanding n helpful. U don’t fine many customers service ppl that r nice n friendly. Well done job.
The Best Service Department Ever!!!!!
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