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Real Reviews From Verified Customers

Service Center Review Summary

5 star 6202 reviews 69%
4 star 1952 reviews 22%
3 star 194 reviews 2%
2 star 360 reviews 4%
1 star 326 reviews 4%
Review Us
John M.
5 out of 5
1/7/2025
Ryan did a great job today. I was in for 110,000 mile service and was out in less than an hour.
Sharon M.
5 out of 5
1/7/2025
He was great.
James G.
4 out of 5
1/7/2025
What a great guy!
Shayla M.
5 out of 5
1/5/2025
Chad is the BEST! He is always on his game!
Lee R.
2 out of 5
1/5/2025
2-1/2 hours for a scheduled tire rotation is a bit much.
Jimmy M.
4 out of 5
1/5/2025
Continue the current path your on.
Aaron E.
1 out of 5
1/5/2025
Jeremy was great but the dealership needs to offer more coupons as service bill of $900.00 is excessive. I have been buying from Tuscaloosa toyota since 1999.
Travis B.
5 out of 5
1/5/2025
Everyone was very porfessional.
JOAN H.
5 out of 5
1/5/2025
Completely satisfied with Tuscaloosa Toyota and Jeremy Beck. He was informed , helpful, and extremely polite.
Jordan M.
4 out of 5
1/5/2025
Even though the issue I have is frustrating, Chad was straightforward, communicative and accommodating for the amount of time my truck was in. Would definitely recommend and will request him next time.
Sarah Elizabeth.
2 out of 5
1/5/2025
I felt that he was not as knowledgeable on my service plan and could not answer some of my questions about the battery on my key remote.
Rhonda E.
5 out of 5
1/5/2025
Satisfied
Joseph M.
5 out of 5
1/4/2025
Excellent service as always with very courteous personnel.
Shleibra B.
2 out of 5
1/4/2025
I am not satisfied with the usage of a set of tires that I purchased from Tuscaloosa Toyota and I was definitely not pleased with the explanation from Mr. DAVIS
Tawanna J.
5 out of 5
1/4/2025
Thank you, the customer service was excellent.
Larry M.
5 out of 5
1/4/2025
Courteous and well mannered.
Janice G.
4 out of 5
1/4/2025
I totally trust Steve to advise me on my car .
Winston M.
5 out of 5
1/4/2025
Chuck did a great job and they got me in and out quickly.. keep up the good work. Paul runs a tight ship in TUSC Toyota Service Dept
Donald L.
1 out of 5
1/4/2025
An oil change, tire rotation, cabin filter change and safety check should not take over 2 hours with an appointment.
Rodney R.
5 out of 5
1/4/2025
Always get the best care from Chad and Joey. I have depended on Joey for at least the last two decades and I am always appreciative of his abilities and knowledge.

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