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Real Reviews From Verified Customers

Service Center Review Summary

5 star 6200 reviews 69%
4 star 1952 reviews 22%
3 star 194 reviews 2%
2 star 360 reviews 4%
1 star 326 reviews 4%
Review Us
Ingetraut S.
5 out of 5
3/5/2025
Great walk in and walk out service.
Tracy T.
4 out of 5
3/5/2025
Chuck was friendly and explained everything well. I asked him how long it would take for service. He was exactly correct. Couldn’t ask for better service.
John W.
5 out of 5
3/5/2025
Chuck and all the service members at Tuscaloosa Toyota always take great care of our vehicles!
Amelia M.
5 out of 5
3/5/2025
Thanks for everything . Everyone was so professional
April H.
5 out of 5
3/5/2025
TJ is great!
Janelle G.
4 out of 5
3/5/2025
Repaired in. Same day.
Anita E.
5 out of 5
3/5/2025
He did an excellent job. Will ask for him again . Thank you!
Ladarrion L.
5 out of 5
3/5/2025
Very good job
Jill R.
2 out of 5
3/5/2025
Extremely long wait time
Steven S.
4 out of 5
3/5/2025
Will was great. Always the same superior service I get from Tuscaloosa Toyota. Never been disappointed yet.
Bobby P.
4 out of 5
3/5/2025
Jeremy and Matt provided excellent customer service as always. My wife’s GX470 has well over 100k miles and it still drives and performs as good as it ever has. I trust them with my vehicle needs and how my hard earned money is spent to keep it in top shape.
Teresa H.
5 out of 5
3/5/2025
Always great service with Toyota Tuscaloosa Alabama
Matt H.
4 out of 5
3/5/2025
TJ was great. The whole staff was great. I am completely satisfied with the service I got at Toyota and my next vehicle hopefully will be purchased from Tuscaloosa Toyota. Thank you.
Patricia B.
5 out of 5
3/4/2025
Your entire staff was excellent. Steve was great to work with and took the time to explain alot. Very personable and knowledgable. Thank you!
Beverly G.
4 out of 5
3/4/2025
Always a pleasure to visit your dealership. When I call for service Chad is always courteous and very accommodating. I am kept up to date while waiting for my service to be completed. Very satisfied with the dealership as a whole.
DAVID C.
3 out of 5
3/4/2025
The brakes are still making noise Like they are rubbing.
Holly B.
4 out of 5
3/4/2025
Jeremy does an excellent job!
Vasha H.
3 out of 5
3/4/2025
Mechanic videos are useful and a nice innovation - would be much better if the mechanics could use a microphone near their face so the audio wouldn’t be dropping out due to lots of mechanical noises
Catherine M.
5 out of 5
3/4/2025
Very friendly and helpful. Customer service at its finest
Dana R.
1 out of 5
3/4/2025
Before today…I have never had to wait 2.5 hours to have my car serviced

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