He educated me on what my vehicle needs, the status of my vehicle after the mechanic analyzed the vehicle. He was friendly and showed he cared by helping me see what my vehicle needed to last long and stay running properly. I always go to Jeremy Beck, great guy
No feedback. Didn’t fix tire pressure problem. My Toyota app has yet to be activated and you did not have me in your computer from when I bought the car. I received two texts about my appointment. Both texts were not in my name. Completely dissatisfied with your services.
Garrett was helpful and informative on what all was happening with the appointment.
Jeremy Beck was friendly , professional, kind and polite ! Thank you
Enjoy working with Steve Woods
Jeremy Is great to work with I’ll be requesting him each and every time I get my car serviced
I trust Steve completely with my car. He is knowledgeable, honest and trustworthy. I
To preface, I have been coming to Tuscaloosa Toyota for over 10 years and have always been pleased- until today.
My service advisor knew I was waiting and estimated the service to take 2 hours. As time ticked on, he came out a single time to inform me of a few things that also needed to be done. At no time, did we discuss the length of time- but again, he knew I was waiting. After 3 hours, I went to find him, and after he checked in the vehicle, he told me they were finishing up. 45 minutes later, he told me that because of a recall( which was on the initial list), it would be an additional hour. I ended up waiting for five hours. I arrived at 7:05, and left at 12:00. The communication was horrible, and the length of time to process my vehicle was unacceptable- considering I had been expecting 2 hours.
My service advisor was a nice guy, but he never once offered an apology or an explanation. What usually is a great experience, was a very frustrating one.
Thanks for hearing me out.
Chuck always takes great care of me. He has my trust, and that’s very valuable.
Chad took excellent care of me today! He is top notch!!
Very polite. Met my needs.
Steve Woods is the best service advisor I have ever dealt with!
Mr Davis done an excellent job of helping me with my problem and with what I needed to do to correct it
Your team got me in before my appointment and explained what I had going on with my car plainly and even answered my extended warranty questions. The coffee was nice and fresh and that was a plus as well.
We always appreciate the customer service at Tuscaloosa Toyota. It is why we buy Toyota vehicles!!!
Jeremy always does a wonderful job!
Service rep. Was good but I just noticed I was missing from my back right tire green valve cap. Next time in I would like to pick it up. Thanks
Social