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Real Reviews From Verified Customers

Service Center Review Summary

5 star 6183 reviews 69%
4 star 1946 reviews 22%
3 star 194 reviews 2%
2 star 357 reviews 4%
1 star 325 reviews 4%
Review Us
Allyson S.
5 out of 5
4/5/2025
My experience with Tuscaloosa Toyota service department was great as always. The staff is so friendly from start to finish.
Catherine B.
5 out of 5
4/5/2025
Excellent service! Great personal service. I am super impressed with my new service team and dealership.
Stephanie J.
5 out of 5
4/5/2025
Always pleasant and take care of my car needs and explain things thoroughly.
Rachel H.
5 out of 5
4/5/2025
Steve Woods is great, I always enjoy working with him.
Kevin A.
4 out of 5
4/5/2025
Chad is the best
Paul A.
2 out of 5
4/5/2025
Told after 3rd conversation with Garrett about ordered parts such as a water pump with the explanation being, the mechanic thought it should be replaced now because it “it might go out” really ? Give me a brake! Became a lot happier when Brandon and Paul got involved. So far now I’m happy - we shall see.
Alonzo J.
5 out of 5
4/5/2025
You guys are awesome!
William D.
4 out of 5
4/5/2025
Chuck does a great job !
Walter A.
5 out of 5
4/5/2025
Great service.
Tammie V.
5 out of 5
4/5/2025
Great service
Timothy M.
5 out of 5
4/5/2025
Great service!!
Bonnie W.
5 out of 5
4/5/2025
Chuck is always very friendly and knowledgeable
Wanda M.
4 out of 5
4/5/2025
They said it might take 1/2 day but theyvweee through in less than 3 hrs. Thank you they were very nice to deal with. Thank you Wanda M
Scott K.
5 out of 5
4/4/2025
????
Robert M.
4 out of 5
4/4/2025
I have bought 3 new vehicles from you and drive from Alabaster Alabama to get them serviced by Tuscaloosa Toyota because one of the reasons is the service I get and the help and complete satisfaction from Jeremy Beck.
Scott P.
5 out of 5
4/4/2025
Great service
Michael H.
5 out of 5
4/4/2025
He did a great job and very interested in my question.
Judson L.
4 out of 5
4/4/2025
I have just gotten home for the day. I plan to take a longer look at the written documents and charges. I can say we were in and out very quickly.
Not-Provided A.
5 out of 5
4/4/2025
Great customer service and quick and efficient time
Lowell C.
5 out of 5
4/4/2025
Chuck was great

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