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Real Reviews From Verified Customers

Service Center Review Summary

5 star 6182 reviews 69%
4 star 1946 reviews 22%
3 star 194 reviews 2%
2 star 357 reviews 4%
1 star 325 reviews 4%
Review Us
Jimmy P.
5 out of 5
4/15/2025
Can’t beat the service at Tuscaloosa Toyota.
Jonathan H.
1 out of 5
4/15/2025
Despite describing and confirming what I needed done, they forgot to take care of one of the recalls. Also, I received a text message that they were done, so packed up my stuff and went to the desk, but they didn’t have the paperwork ready and I had to wait another ten minutes
Sherry P.
4 out of 5
4/15/2025
The service department is a fantastic part of Tuscaloosa Toyota.
Janice P.
5 out of 5
4/15/2025
Always pleased with Mr. Wood’s’ professionalism and attention to detail. Mr. Woods greeted me by name and was very polite and informed me of the details of my service.
Manjit J.
5 out of 5
4/15/2025
As promised , on time . Great people
Charles T.
5 out of 5
4/15/2025
Excellent service. The service writer and the other service employees went above and beyond to resolve my issue. I am extremely pleased with their work.
Lakeisha R.
5 out of 5
4/14/2025
Mr. Davis was very friendly and personable. I’m happy with the level of customer service he provided.
Amber A.
5 out of 5
4/13/2025
Chad always goes above and beyond!
Karlo Y.
5 out of 5
4/13/2025
I really appreciate the work. Fast and reliable. Happy to be part of your family (toyota)
CYNTHIA M.
5 out of 5
4/13/2025
Chad was great!…I will always request him because he listens to my concerns and I do not feel pressured when trying to decide the service for my vehicle.
Johnny W.
5 out of 5
4/13/2025
Very courteous
Leon B.
5 out of 5
4/13/2025
Thank You for a great job
Teresa S.
5 out of 5
4/13/2025
Excellent service!
Robert S.
5 out of 5
4/13/2025
Great service experience.
Rex R.
1 out of 5
4/12/2025
Called and made an appointment for 9:30 AM. I left at 11:30
Raymond C.
5 out of 5
4/12/2025
Ok
Charles F.
4 out of 5
4/12/2025
You’re welcome
Matt H.
4 out of 5
4/12/2025
I’ll look for the survey
Chris P.
4 out of 5
4/12/2025
I appreciate the help y'all did in my car and I will come back in a couple of weeks to talk to you soon.
Michael P.
5 out of 5
4/12/2025
Ryan was extremely professional

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