Tuscaloosa Toyota Auto Repair Service

Jeremy is great

Jeremy is very conscientious and very polite and personable. I appreciate the same service person every time I visit

Will Averett exhibit perfect customer service as well as other service men/mechanics. I would not take my vehicles anywhere else for service.

Very nice customer service thank you TJ

Ok

Woods was excellent

I really appreciated the care that Will gave me a my Van. He told me what was importance but didn’t PUSH Me. From now on I will choose Will❤️

Jeremy was courteous and friendly

Chuck is very experienced & kmowledgeable about Toyota vehicles & services available. He listens & advises with great customer service skills.

The price was a little steep, but Chuck was very helpful!

My service was prompt and everyone was courteous.

Great work and friendly service from the staff

While I appreciate him getting my hatch struts replaced, I would have liked to be informed what was going on with my Highlander. When I first arrived and told him I was there for my service and that I was also having problems with my hatch closing. Of course, it did not do anything wrong when he tried it so I showed him a video I had of it not closing properly. He informed me since I was waiting on my car there was nothing that could be done. About an hour and a half later, I received the text with the report of the service on my Highlander and it said I, in person, approved all the additional recommended work. I had not, I went to the service counter and showed them the report. A very nice lady walked me over to Chuck and expressed my concern. He looked it up and said he approved the struts since they were still under warranty. I said great but I didn’t approve the other work and he said oh, ok. I just would have liked to be more informed about what was going on, like I have always been with other people I have used at Tuscaloosa Toyota.

David always goes out of his way to make sure my problems are taken care of

I had to wait 2 hours and 15 minutes for a scheduled oil change and tire rotation. I think that is way to long.

David has always been very attentive and efficient with both of my vehicles when I bring them in for service. Compliment him on a great job.

very satisfied, thanks Chad

None at this time

Jeremy is awesome! He always takes good care of me and takes time to talk with me.

Service was good all questions asked were answered.Texted when was service was complete