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Real Reviews From Verified Customers

Service Center Review Summary

5 star 6261 reviews 69%
4 star 1974 reviews 22%
3 star 199 reviews 2%
2 star 367 reviews 4%
1 star 333 reviews 4%
Review Us
Gregory G.
1 out of 5
6/6/2026
I was told it would take between 1.4 hrs. and 3 hrs. It took 4 hrs. and they still didn’t fix one of the recalls I came in to fix.
Joseph W.
5 out of 5
6/6/2026
You all were very professional amd earnest about your approach to solving my issue with my vehicle. I greatly appreciate your dedication to the quality of your vehicles and the service you provide.
Douglas S.
1 out of 5
6/5/2026
It took too long. We had an appointment for 10:30. We arrived at 10:00 and left at about 12:30.
Bryanna B.
5 out of 5
6/5/2026
David has great customer service he goes up and beyond to make sure you are satisfied with your car services.
Jon G.
5 out of 5
6/5/2026
Very good ????
Fred M.
5 out of 5
6/5/2026
Good job by Jeremy. Appreciated.
William B.
4 out of 5
6/5/2026
Steve Woods is great to work with.
Brian M.
5 out of 5
6/5/2026
Will did a great job. Give that man a raise.
Geneva B.
5 out of 5
6/5/2026
100 percent professionalism displayed. Great representative for your company.
Rogers W.
5 out of 5
6/5/2026
Job well done, thank you’ll for the friendly customer service experience.
Robert B.
5 out of 5
6/5/2026
Great service.
Martin J.
4 out of 5
6/5/2026
What a true professional Ryan is representing Toyota! He answered all my questions and gave suggestions.
Marzett H.
5 out of 5
6/5/2026
Steve has been my service person for years. We have a good relationship.
Cecil B.
5 out of 5
6/5/2026
Very good .
Mary B.
4 out of 5
6/5/2026
Ryan has been a great representative for Toyota! He has kept me informed of parts ordered, helped me schedule replacement appointment, and showed me how to program the radio. I highly recommend him to anyone coming to Tuscaloosa Toyota! Excellent job Ryan!
Shane D.
5 out of 5
6/5/2026
.
Paula B.
5 out of 5
6/5/2026
Jeremy took great care of us to keep us on the road especially in our current situation.
Maggie S.
5 out of 5
6/4/2026
Mr. Chad is always friendly and super helpful.
Everett H.
5 out of 5
6/4/2026
Will has always been very helpful and always makes sure I’m pleased with the service I received. A great representative for your service department.
Waleska P.
5 out of 5
6/4/2026
Thank you.

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