Hello,
I’m a frequent customer of Tuscaloosa Toyota and this visit was the worst. I don’t know who to say that had my appointment mixed up. But before I arrived I already had an appointment but I was not connected to my Servicemen, Chuck. I saw about three servicemen total before seeing Chuck. I would say that T.J. made sure that my car was taken care of. So hopefully on my next visit I will be able to talk to one person.
Erica M
Jeremy evaluated our vehicle’s needs and communicated the necessary repairs and service in a pleasant and knowledgeable manner.
I do not wish to have texts sent to me about a service and when I ok it my service personnel say it didn't come through. I just think it works so much better when they come and personally go over the multi point inspection that way if there is something that needs to be addressed then I can give my approval or not. This is the first time I need something on the multi point inspection that I didn't get done.
Will and David are always the best
Absolutely satisfied. Answered my questions in a professional manner.
Mr. Harrison and his crew was very amazing. The service was wonderful. Mr. Harrison answered all of my questions without hesitation. Looking forward to booking my next schedule service with him and his crew. Thank you so much Toyota for taking care of my car.
Very efficient!!!
Will is great!
TJ was new to me as my service advisor. I thought he did a great job going over everything with me and was able to take care of my needs for my car. He was very knowledgeable and helpful. Great job TJ Cole
Very efficient service. Davi's is excellent service advisor and all efforts were made to ensure the repairs were done properly
Great service and friendly workers with great customer care!!
Provided excellent customer services. Thank you!!!!
Tj was very responsive, answered all phone calls.
TJ and the tech very quickly helped me trace the root of my vibration to the Tires.
I've always requested TJ specifically because of this and will continue to use him every time I come in. Which is a regular thing for me as I am a traveling contract Miner so I put alot of miles on vehicles.
3.5 hours for a tire rotation and oil change. Ridiculous. Terrible experience, I will not be back.
Another job well done! Thank you again Will for helping me with the payment plan for the new rotors and oil change - flush !
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