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Real Reviews From Verified Customers

Service Center Review Summary

5 star 6023 reviews 69%
4 star 1892 reviews 22%
3 star 192 reviews 2%
2 star 344 reviews 4%
1 star 309 reviews 4%
Review Us
Joe S.
5 out of 5
4/26/2026
Great service.
Susan C.
5 out of 5
4/26/2026
good service comfortable place to wait
Sonja H.
4 out of 5
4/26/2026
Very nice service advisor. It didn't take long for the service on my vehicle.
Jennifer M.
4 out of 5
4/26/2026
Garrett is awesome!!
Glenda L.
5 out of 5
4/26/2026
Great and quick job! Thanks Tuscaloosa Toyota!
Leisa D.
4 out of 5
4/26/2026
Chad was readily available and expedited the car servicing well. My wait was shorter than expected-always a bonus!
Tracy R.
5 out of 5
4/25/2026
Jeremy was great
Suzanne N.
4 out of 5
4/25/2026
Chad is the best!
Geneva B.
5 out of 5
4/25/2026
Mr Cole is a very professional person. Glad to have had him as my consultant today.
Lucas J.
5 out of 5
4/25/2026
Garrett always does a great job, you can tell he has a genuine care for each customer
Thomas S.
5 out of 5
4/25/2026
I'm LifeTimeCoustmer SteveAnStaffAlwaysHelpedThruProblems Thanks.
Barbara S.
5 out of 5
4/25/2026
Chuck kept me informed on the progress of my car.
Gerry C.
5 out of 5
4/25/2026
None
Faye S.
5 out of 5
4/25/2026
Chad always gives me the best service possible.
Wysondria W.
5 out of 5
4/25/2026
Will was very helpful, and knowledgeable.
Linda C.
5 out of 5
4/24/2026
Mr. Harrison was a pleasure to work with today. He understood my needs and he went beyond ‘standard’ customer service. He easily solved my Bluetooth issue and stepped me through the process. He is professional and polite. He would make a good supervisor.
Connie R.
5 out of 5
4/24/2026
Excellent service and he always listens to what we want done and no pressure!
Martha O.
4 out of 5
4/24/2026
While I could take my Toyota anywhere, I know when I take my vehicle to Tuscaloosa Toyota I will get things done right, and all the years I have taken it to Tuscaloosa Toyota, I have always tried to have Steve Woods as my service manager, he doesn't try to push more than I need.
Gregory B.
5 out of 5
4/24/2026
Ryan has my back 100%. So grateful for him. He cares about my vehicle and making sure it operates at the highest level. He needs a big raise and promotion too!!
Rita S.
5 out of 5
4/24/2026
Was kept abreast on updates for my Prius. Wait time was the estimated time told by service rep, 2 hours.

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