Everything went well and thanks for helping with the service of my vehicle.
Chad does an amazing job which is why we always choose him. Works quick, communication is on point and he knows Toyota very well. 5 ????
Great job. Always ask for Steve Wood’s and have never been disappointed. Customer since 1995
TJ is very helpful and prompt.
Software download took 2 hrs. No update as to why it was taking so long.
Chuck wasn’t available at checkout to explain what was done.
Chad was awesome in helping me with my extended warranty. My first repair didn’t go so well as after couple days my car quit on me driving down the road. Chad got me a tow and hopefully it is fixed now.
Ryan is an exceptional mechanic! He’s incredibly knowledgeable, professional, and truly takes his time to walk you through every detail without any pressure to purchase services.
He’s patient, answers every question thoroughly, and always offers sensible, honest options. You can tell he genuinely cares about his customers and their understanding of the work being done.
He’s definitely my go-to mechanic—I highly recommend him!
Mr Sansing is always efficient and reliable...the ultimate professional!
I scheduled an appointment on Wednesday of last week for April 28th to have a tire installed on my vehicle. I showed up for my appointment and was checked in then had a seat in the waiting area. Waited maybe 20 minutes then was notified that my tire was not available and they wasn’t able to order it. So I left disappointed and had to find the tire somewhere else.
Great job by Jeremy and everyone at Tuscaloosa Toyota.
Kaleb was super nice and professional to my daughter and I. Keep up the good work!!!
After picking up my vehicle, it smells strongly of cleaning chemicals or some type of solvent. It did not smell this way even I dropped it off.
Appreciated the updates on progress and the service was completed several hours before the original estimate. There was paperwork in the car about the tires that I did not understand which would have been nice to have had explained. My husband may know what it is.
Check out was efficient and quick.
Thanks.
I was initially given an estimate of a 2-3 hour wait time for my service, but it was almost 6 hours before my car was ready. Chad was apologetic. However the experience was inconvenient and frustrating, which makes me hesitant to schedule future service appts.
I always go there to get anything fixed; their service is more than excellent, I trust them completely, and they have a fantastic staff. David was amazing with me today; thank you so much.
Toyota always goes above and beyond and Garrett in the service department is one of the best !!
Chad was very kind and polite. The work done on my car was efficient and well done.
I appreciate the vehicle repairs in a timely fashion. My Service Advisor did a great job communicating to me work needed. I also thank Jeremey Beck who I requested and was off that day but took care of making sure we had an appointment.
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