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Real Reviews From Verified Customers

Service Center Review Summary

5 star 6257 reviews 69%
4 star 1973 reviews 22%
3 star 199 reviews 2%
2 star 367 reviews 4%
1 star 333 reviews 4%
Review Us
Barry M.
5 out of 5
6/18/2026
Fast friendly courteous service.
Marta S.
5 out of 5
6/18/2026
Jeremy was wonderful. Very well spoken and very knowledgeable about the needs of my vehicle. He kept me informed all the time of what was being done to my van. I am giving him 10 stars for his professional help. Thank you sir. Marta S
Amanda J.
5 out of 5
6/18/2026
Chuck has been very helpful and is always easy to work with!
William B.
4 out of 5
6/18/2026
Steve is super!
Stacy F.
2 out of 5
6/18/2026
No one ever called me back. The service has not yet been performed.
Wanda S.
5 out of 5
6/17/2026
David was very informative and helpful
Amanda W.
5 out of 5
6/17/2026
Chad is the BEST ! Eager to help everyone (coworkers, customers)and somehow staying on top of his business!! Friendly, helpful and efficient!! 10 out of 10!! I recommend!! I Won’t use anyone else!!
Ahmad I.
4 out of 5
6/17/2026
Steve is great...
Diana G.
5 out of 5
6/17/2026
Chad has been my service rep for several years now and he is always very nice and informative. I always feel like I’m in good hands.
Charlotte B.
4 out of 5
6/17/2026
David Harrison was very professional and answered my questions. He also understood that the few things I needed for my car, had to be done later, due to lack of funds at this time. I love my car and when I buy a new one, it will be a Toyota!
John W.
5 out of 5
6/17/2026
Toyota and its employees has always been there for me over the years.
Amanda H.
2 out of 5
6/17/2026
Not happy with the service today
Miranda A.
4 out of 5
6/17/2026
Steve is always careful competent and helpful. He is one main reason I continue to return to Tuscaloosa for servicing even though I now live in Birmingham.
Joe D.
5 out of 5
6/17/2026
Ryan was polite, helpful, and did a good job of communicating!
Scott H.
4 out of 5
6/17/2026
The needed part was ordered Monday morning, and a repair appointment was scheduled for the following morning. Excellent service!
Florence E.
5 out of 5
6/17/2026
Jeremy is the best. He is so knowledgeable and helpful. I trust him with whatever he says I need done to my car
David B.
5 out of 5
6/17/2026
Chad is great! He took excellent care of my vehicle.
Belinda S.
5 out of 5
6/17/2026
Steve is always very professional and shows concern!!!
Daniel C.
5 out of 5
6/17/2026
Always does a great job!
Lisa M.
4 out of 5
6/17/2026
Jeremy contacted me in a timely manner and kept me posted with updates. He talked TO ME and not at me. He gave me facts and answered questions that I had. He also took an extra step to get they tires that I wanted.

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