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Real Reviews From Verified Customers

Service Center Review Summary

5 star 6257 reviews 69%
4 star 1973 reviews 22%
3 star 199 reviews 2%
2 star 367 reviews 4%
1 star 333 reviews 4%
Review Us
Paul M.
5 out of 5
6/20/2026
Great customer service and helped answer all of my questions.
Tuscaloosa D.
5 out of 5
6/20/2026
Kaleb did an outstanding job- especially being on top of communication. Incredibly helpful!
Shirley E.
4 out of 5
6/20/2026
Glad to help on the survey.
Joe E.
3 out of 5
6/20/2026
The only issue I have is not with Steve. I filled my washer fluid up this morning before I came for my appointment. I was still charged $6.50 for topping off washer fluid. That needs to stop. Also, my appointment was at 8:00. I left there at 10:00. I do not understand why an appointment is requested by the dealership and it takes 2 hours to get oil changed and tires rotated. That is not on Steve but is unacceptable.
Yvonne O.
5 out of 5
6/20/2026
Well pleased with Jeremy Long work
Lana G.
5 out of 5
6/20/2026
My first service visit was great and he was very nice.
Sonya C.
5 out of 5
6/19/2026
Jeremy is always so helpful!
Annetta A.
1 out of 5
6/19/2026
My arm rest is broken, I shared that with TJ when he walked me out. I noticed it was open & now im wondering if you all did what you were suppose to do if something got messed up that shouldn't have been touched. Make sure your team do what they're suppose too not cause an expense for a customer
Kendrick P.
5 out of 5
6/19/2026
Great experience!
Travis B.
5 out of 5
6/19/2026
10 stars
Brody H.
5 out of 5
6/19/2026
Rides way better
Addie H.
5 out of 5
6/19/2026
Very pleased
Allison G.
5 out of 5
6/18/2026
Jeremy was very nice and helpful !
William M.
5 out of 5
6/18/2026
Great service from Steve Woods
Steven W.
4 out of 5
6/18/2026
Wowzer
William R.
5 out of 5
6/18/2026
Great service with chad and Tech working on my breaks.
Sonya C.
5 out of 5
6/18/2026
Great service as usual. Jeremy always does a great job!
Kelsea C.
4 out of 5
6/18/2026
Chuck went above and beyond for my first Saturday experience!!!
Connie D.
3 out of 5
6/18/2026
There seem to be some miscommunication between him and my wife on when parts would be available. She was a little upset about it and did not receive apology. I talked to him over the phone and he apologized. Then apologized to my wife when she took the car in for service. I do appreciate Tuscaloosa Toyota fixing the problem with the 4 Runner when Sylacauga Toyota would not do anything about it.
Kelly B.
5 out of 5
6/18/2026
He was quick and thorough.

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