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Real Reviews From Verified Customers

Service Center Review Summary

5 star 6127 reviews 69%
4 star 1920 reviews 22%
3 star 194 reviews 2%
2 star 353 reviews 4%
1 star 320 reviews 4%
Review Us
Camille C.
5 out of 5
9/27/2025
Very professional service, courteous and competent!
Melanie O.
5 out of 5
9/27/2025
Chuck is awesome. He is always very helpful and quick to respond to any questions I have regarding my service. Chuck is a valuable asset to the team at Toyota.
Patricia Y.
3 out of 5
9/27/2025
I will certainly fill out the survey and send it back!
Steven S.
5 out of 5
9/27/2025
Steve Woods is great. True professional that explains what is needed. Trustworthy. Every time.
Donald O.
1 out of 5
9/27/2025
All of the service performed was up to par .tech said my battery was in need of replacing.the battery in my car was purchased from Tuscaloosa Toyota in July of 2021,84 month battery.I checked with your parts department when I got home and the young lady I spoke with told me that there is some pro rate left towards a replacement. Called back and left Steve woods a message asking how to go about getting a replacement 84 month battery with the pro rated price ,I have not heard from him.regards Don Odum
Stephanie S.
5 out of 5
9/26/2025
Good customer service and timely service. Thank you!
Bonita W.
5 out of 5
9/26/2025
Very satisfied!!!
Eric W.
4 out of 5
9/26/2025
Everything was good no complaints, love the video
Jerry G.
5 out of 5
9/26/2025
Steve did an excellent job as usual. We’ve been working with him for nearly 35 yrs at Tuscaloosa Toyota.
Nick T.
5 out of 5
9/26/2025
Very professional and always explains things well
Robert F.
5 out of 5
9/26/2025
Was a good experience
Mary B.
5 out of 5
9/26/2025
Jeremy has been my service person for several years. I trust him completely. He always takes good care of me, gets me in and out as quickly as he can, advises me on how to take best possible care of my car. He is a delight to work with. Tuscaloosa Toyota is fortunate to have an employee of such high standards and caliber.
Fredrick B.
2 out of 5
9/26/2025
Jeremy is great. Felt very cheated over the over priced battery , which I had to pay and u did not have the part
Barbara S.
5 out of 5
9/26/2025
Ok
Larry S.
5 out of 5
9/26/2025
Great service
Joyce M.
5 out of 5
9/26/2025
Mr Beck is professional and very knowledgeable about our needs.
Kathryn S.
5 out of 5
9/26/2025
Ryan was excellent and met my customer expectations.
Charles F.
4 out of 5
9/26/2025
Steve woods is the best.
Karl C.
5 out of 5
9/25/2025
David was our service representative, we were very very pleased with him. He is amazing!
Ralph C.
5 out of 5
9/25/2025
Thank you for the Excellent Service.

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