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Real Reviews From Verified Customers

Service Center Review Summary

5 star 6127 reviews 69%
4 star 1920 reviews 22%
3 star 194 reviews 2%
2 star 353 reviews 4%
1 star 320 reviews 4%
Review Us
Jeffrey F.
5 out of 5
10/15/2025
Good job
Clarence O.
5 out of 5
10/15/2025
Service was great!!!!!
Jimmy M.
3 out of 5
10/15/2025
The radio in my 2025 Grand Highlander would not come on last pm. I know there have been issues with 2025 models console software and a recall is starting. We could do nothing about it today pending Toyota’s plan for the recall. Radio is currently working for now.
Jack M.
5 out of 5
10/15/2025
Did good job was nice and polite and let me know as soon as was completed with job
Natalie B.
5 out of 5
10/14/2025
Always the best customer service!!!
Howard W.
5 out of 5
10/14/2025
Everything was fine. Garrett was very accurate and efficient.
Danny E.
5 out of 5
10/14/2025
5 star service from Jeremy Beck. Great job Jeremy. Thank you for taking care of the servic On my Tundra.
Michael S.
5 out of 5
10/14/2025
Excellent
Patricia G.
5 out of 5
10/14/2025
Chad is always awesome! Clear, concise and thorough but efficient!
James B.
5 out of 5
10/14/2025
Very positive visit
Gene B.
5 out of 5
10/14/2025
Quick, courteous, informative
Jerry T.
5 out of 5
10/14/2025
Your welcome
Cynthia B.
3 out of 5
10/14/2025
Please quit texting me
Kelly T.
4 out of 5
10/14/2025
Tuscaloosa Toyota is a well maintained, modern facility. Always met with a sincere welcome. Kept informed of my vehicles progress and made me aware of potential problems that may need addressed. Billing was very informative as to any charges. Marquez Davis, who welcomed and handled my visit today very professionally. After explaining the billing to me Mr Davis walked me to my car. Thanked me again for choosing Tuscaloosa Toyota to be of service to me vehicles needs.
Carol B.
5 out of 5
10/14/2025
Wonderful service provided by Chad.
Kimberlye R.
4 out of 5
10/14/2025
I am satisfied. Everyone is always very nice and helpful. One small something that would have made it even better….when I got in my car to leave, the tire pressure light was still on. It was on when I got there as well. I got out of the car and an extremely helpful young man had me pull around to the express building. He put air in my tires and the light went off. It was easily handled but it seems like they wouldn’t return my car to me with a light on.
Rachel S.
5 out of 5
10/14/2025
Service was professional.
William B.
4 out of 5
10/14/2025
V
Margaret R.
5 out of 5
10/14/2025
Will was professional, kind and very thorough as he helped navigate us through the repair of our vehicle. We are grateful for his help.
Randall C.
5 out of 5
10/14/2025
Great service

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