Lawrence is a great service advisor! This is my first time coming to San Bruno, since the Stevens Creek location had closed recently. Lawrence immediately made me feel welcome, and assured me my car would be taken care of. I came in mainly for routine maintenance, but I also brought along two concerns for my vehicle. Both of which Lawrence clarified to get the full picture, and then marked down in the work order in great detail, even keeping me updated along the way as the technicians worked on my vehicle. While there were a couple snags while working on my car, (which to be clear, I do not fault Lawrence, the technician, the dealer, or anyone else for that - because I know that not everything can go perfectly smooth), they continued to keep me updated as they worked through it. I am happy to say, that I left satisfied after my appointment, with all my concerns addressed, and maintenance completed. Overall, I would recommend Genesis of San Bruno to anyone, and would argue that it is worth the drive (over an hour for me, coming from Dublin, plus the bridge toll), simply because the service is amazing. Keep up the great work and I look forward to returning soon, whenever that may be, for whatever reason.
Danny was great to work with. Would use his services again.
Danny was great. Courteous, kept me informed. Excellent customer service.
Thank you very much for your excellent service, Lawrence. Highly appreciated ~ !!!
The service level that Lawrence Lee provided me was exemplary. Not only did he take terrific care in the servicing of my car; he went the "extra mile" in helping me sort out the best transportation means to get to my business meeting in San Francisco. I believe that Lawrence is deserving of receiving tops marks, as he has set a new standard for my expectation of what great service means.
lawrence was extremely helpful & provided a level of customer service that was above & beyond any that we had previously experienced. despite being hung up on when mistaken as a spam call, he called back with understanding and a sense of humor. he also gave us beneficial information for our future appointments. we truly appreciated his honesty & kindness, compared to that of our sales & finance reps.
Lawrence was courteous,pleasant, and followed up as promised. I felt like I was in good hands and will reach out to him first for my next service.
Lawrence is great, 10 stars
Lawrence was so helpful! Thank you!
I wanted to express my appreciation to Lawrence for going above and beyond to ease my concerns of my car and explain throughly what was going with it. His knowledge and communication is commendable and I haven’t experienced that type of customer service in a long time.
Danny was well organized, competent and friendly.
I was impressed with Danny and everyone I worked with.
Danny and the team including Faysal,Mike and Elizabeth are AMAZING!!! They go above and beyond with me always.I appreciate them so much.
Danny is the man! loved working with him! great guy. great representative
My experience with Danny was exceptional. I had no problems or worries as I knew my Genesis was in good hands. I look forward to my next service visit with Danny.
I had an excellent experience at Genesis San Bruno, thanks to Lawrence. From the moment I dropped my car off, he was professional, welcoming, and incredibly attentive. He took the time to clearly explain the process, answered all of my questions with patience, and made sure everything was handled smoothly from start to finish. It’s rare to find service that feels both efficient and genuinely caring, but Lawrence delivered exactly that. He made the entire experience stress-free and left me feeling confident my car was in great hands. Truly exceptional service—I really appreciate his thoughtfulness and would absolutely recommend working with him.
Danny made my experience easy and pleasant. I look forward to returning to Genesis of San Bruno for service in the future.
Danny displays great hustle and communicates well!
Danny rocks! Give that man a raise.
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