Service Center

Real Reviews From Verified Customers

Cynthia S.
4 out of 5
7/18/2026
Danny was by far the best service professional / executive that I’ve had the pleasure to work with! Truly, he makes coming in to get my car serviced a joy and it’s apparent that he cares deeply about his customers. You are extremely lucky to have such an exceptional human & executive working on your team! If you have not done so recently, you should absolutely give Danny a big raise and promotion as he’s talent that you can’t afford to lose. Thank you, Danny & Genesis team for such wonderful service!
Mori A.
5 out of 5
7/18/2026
great customer service
Dorian P.
5 out of 5
7/18/2026
I am grateful to have the service be seamless from start to finish. Thank you to all!
Ruth Joanna.
5 out of 5
7/18/2026
Lawrence has been so helpful and kind since the get go. Very professional and incredibly helpful. He took great care of us and made sure we got all the information and help we needed.
Donta J.
5 out of 5
7/16/2026
I appreciate the work that everyone there does to my vehicle. Thank you.
Joseph S.
5 out of 5
7/15/2026
Danny Dian an excellent job keeping us informed. Maria took care of the loaner and the shop repaired our car.
Mary Buckley.
5 out of 5
7/14/2026
I’m very satisfied with the team at Genesis of San Bruno. Lawrence went over and above. As did Maria. Thank you.
Gary Pallavacini.
1 out of 5
7/11/2026
He is dishonest and spiteful. Will never come back there again. He lied about my estimate for repairs. He lied about unnecessary repirs. He wouldn't release my car even after I gave him verbal approval . Then even after having a three way conversation with my insurance adjuster he lied again and did not release the car to towing company. Just all around horrible service! Does not return phone call's!!!
John L.
4 out of 5
7/10/2026
Lawrence did a great job when I visited for my 8000 mile check. He had a loaner waiting so I could go to lunch and got the check finished (with a wash job) in record time!
Steve F.
4 out of 5
7/9/2026
Lawrence crushed it. I’ve never been there before and he made me feel like family. Took the time to listen to me, asked follow up questions to understand my concerns, didn’t fake it when he didn’t know and went to get answers. Completely satisfied with my experience, well done.
Michael M.
5 out of 5
7/9/2026
Lawrence is great. Super helpful and friendly.
Jeffrey S.
5 out of 5
7/8/2026
Danni kept me apprised every step of the way.
Hrair G.
5 out of 5
7/8/2026
Excellent
Edward L.
5 out of 5
7/4/2026
Incredible service. Danny Ladue is the man!
Edward G.
5 out of 5
7/3/2026
I received excellent customer service from Lawrence and he kept me informed about the status of my car. I was very satisfied.
Colin H.
4 out of 5
7/3/2026
Danny went out of his way to address the issues I was having currently. Thank you
Jada P.
5 out of 5
7/2/2026
Thanks Danny. Appreciate the quality customer service.
Jason L.
5 out of 5
7/2/2026
Everything was great
James J.
5 out of 5
7/2/2026
Excellent service
Donna Y.
5 out of 5
7/2/2026
Appreciate Lawrence's communication with updates

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