Lawrence did an excellent and professional job. He was responsive and answered all of my questions.
Danny gave me the best experience. He is professional, knowledgeable, and easy to work with. Thank you, Danny
Lawrence was very friendly and explained the service to be provided when I dropped off my car and called to confirmed services completed. He also connected me with Maria about loaner vehicle and the valet services available so the car was delivered to me after the services were done. The whole process was quite smooth.
Danny was very detailed what was needed for my service appointment and very polite. I appreciate his help and execelent customer service. Thank you Danny!
I had a great experience with Lawrence Lee at Genesis of San Bruno. He was professional, helpful, and kept me updated throughout the service process. My vehicle was taken care of very well, and I’m fully satisfied with the service provided. Thank you!
Appreciated Danny’s kindness, management of a difficult process and attention to detail.
Danny was excellent. He listened to my technical concerns, understood them, then acted on them. And he communicated well with me thru the process..
Danny Ladue was very informative about my visit. When I arrived he informed me about the wait time. He explained everything what was done. Good job Danny
Awesome service! Nothing to complain about. I'm very pleased with the overall experience.
hi, I haven’t got my car back. When can i get it back? thank you
Excellent service excellent everything
This service was the shortest of all that I remember. 6 minutes to leave my car in the service parking lot. After that, I was taken home for free in 14 minutes. And in 1 hour and 40 minutes my car was delivered to my house. The car was very well washed, it was also nice. The whole process took a less than 2 hours. And this is important. Great work of your team.
I was impressed by how Danny approached our maintenance service and further, his acknowledgement of specific need to address what we initially thought was normal wear and tear of our car. As a customer, my car is now back to looking great. If I wear the dealership I’d be happy that a need of the car was addressed prior to it becoming an irreparable issue. I was updated periodically and professionally.
Even though my car had to stay for a few more days than expected, I appreciate how Danny was able to accommodate my busy schedule by having it dropped off at my address instead of making me come back again. He made sure it wasn't sent back to me until it was absolutely ready.
Lawrence was amazing!! Made the entire process so seamless.
Danny did a phenomenal job keeping me informed and working with my hectic schedule! He was very quick with setting me up with a loaner vehicle while they had mine for a few days! I recommend the service here and Danny does a great job.
Great support from Danny.
Thank you. You have really nice service advisors who make things easy. Loaner car was also awesome!
Social