Elizabeth was great and kept me update to my recall and scheduled work. I will be using her again for all Genesis service needs.
ELIZABETH WENT ABOVE AND BEYOND and called me the night before I was leaving out of town for my birthday and ACTUALLY LISTENED to my concern with my car. She was able to get my car serviced in the morning and her customer service skills were AMAZING!! Not only was she able to get my car serviced the next day but also got it be washed and provided me a ride to and from work. She took away all my stress and really helped me feel better about my car. Elizabeth is not only professional but her listening skills were a key factor in executing this whole process flawlessly. Elizabeth deserves EMPLOYEE OF THE MONTH!
Everything was great. Good communication throughout the entire process. Promises delivered. Excellent experience.
Elizabeth was great, she works really hard and is a pleasure to be around. I came in earlier than my schedule appt due to some scheduling conflicts and she was able to get me squared away. Please promote her!
Elizabeth's customer service was a vast improvement from my 1st service visit to San Bruno. She was friendly, respectful, and kept me apprised of the status of my vehicle. However, not to Elizabeth's fault, my service visit took an hour longer than expected due to the OTA updates not taking and had to be redone.
Very competent and professional person.
Excellent customer service!
Good service again. Thank you
Elizabeth was great at the service and I'm very satisfied with the service she provided
Appointment got pushed back a bit but the car was eventually picked up from my home, loaner provided and my car returned to me. All same day.
Thank you. The service was completed within the estimated time and appreciated the car wash.
Do not like the recalls but this was unrelated to Liz’s service which was fine.
She was very personable. Her timing estimate was very accurate. I felt like a valued customer. Thank you.
Elizabeth always gives me top notch service whenever I bring in my car. My only suggestion would be that she notify if my car isn't going to be ready when promised. Aside from that Elizabeth is an excellent service manager.
Elizabeth was amazing and kept her promises
Great service, efficient and professional
Elizabeth was super helpful!
Complete waste of time my wife and I took time off work to drop our car off for a scheduled recall appointment at 7:45 then I received a call at 10:30 that you guys did not have the parts to do the recall so we had to come pick our car up and now we have to bring it back again When we hear from you that you have parts
Elizabeth is always a pleasure to deal with, friendly and efficient. This recall did not take long, great job thank you.
Elizabeth did a great job with my recall. She kept me well informed with no surprises
Elizabeth was super attentive and friendly. She knows her Genesis
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