Liz provided excellent customer service and was very helpful.
Very smooth and pleasant experience, thank you!
I was very satisfied with my service
Mr. My wife and I rate John’s attention to our service needs as above and beyond; and that’s why we bought his staff and him the best cookies we could find.
Liz is amazing and makes the whole experience wonderful. It is a pleasure to have her high level of service and care. She makes you feel like party of the Genesis family. Thank you Liz!
Thanks for getting my car serviced in a short amount of time
It took two hours. Longer than I expected.
Upon arrival for service appt, there were no loaner cars available even though I had reserved one when I made a physical visit to service ctr to schedule service. Liz explained that the loaner cars were either in accident or being serviced.
A heads up phone call the previous day would have been appreciated as I had a doctor's appt the same morning.
Good service. Takes care of everything promptly. Notifies on the status of my vehicle in real time.
Was able to get the car in and back on the same day Elizabeth did a great job at communicating with me as well!
From lthe initial call in for service to the immediate response to schedule the service for the following day, to prodding me with my request to have a particular Electrified GV70; then to its delivery and pick up of my GV80
And its service and return was the most impressive follow through from a dealership than I have ever witnessed. Thank you the the entire San Bruno Genesis and Cardinale Way team. Peter C
Made no progress on fixing my car. Claimed to have called Hyundai for help but when I picked up there was no record of it. Never answered my calls and called me back maybe half the time. Asked for my car to be brought inside before I picked it up and it was not. The car was also dirty on the interior when I picked it up and no one could find it for 15 mins. I brought my car to Dublin and they identified the issue and ordered a part in 24 hrs. My car was here for almost 3 weeks with no progress. Poor experience all the way around.
None of the service agents are available promptly to answer questions - the front desk folks are very rude. Even though I leave messages and they promise me to call back, there are no call backs and I have to call multiple times to get updates on my car service. My service case was transferred 4 times between different service advisors since they are never available and always on leave
Elizabeth went above and beyond our expectations by getting our vehicle serviced immediately, getting a loaner vehicle to us quickly, and keeping us informed of the service team's progress. She was friendly, professional, and a pleasure to work with!
Thanks Liz! Great service as usual.
Elizabeth was great. Listened to and addressed my concerned. Clearly communicated solutions. A wonderful experience!
I wanted to know why "a yellow light keeps coming on and staying on until I start the car up again".
I did not get any resolution.
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