John was great. Prompt courteous friendly service
I absolutely love the concierge service! Being able to get my vehicle picked up from my house to get taken to get maintenance is a game changer for me. Would consider staying with Genesis on for this reason alone!
Excellent service, I would go back to Elizabeth for future appointments.
I came in for my check engine light. I was told that a part needs replacement and I’ll be contacted within a week once the part becomes available to come and replace it. it has been more than 2 weeks since I came in and there has been no communication whatsoever for this.
I reached out to the Service Department over phone and she assured me that someone would reach out to me regarding this. However, i’ve been waiting on this for the past couple of days. I understand that the parts can be out of order and it can take time to reach the parts department. But, not communicating the status (given I called multiple times two weeks out) is completely unacceptable.
The car was returned with problems that still exist
1) The washer fluid still does not fully come out of the passenger side
2) left side wiper now squeaks/sticks
3) car was not 100% cleaned on return (was not returned in same or better. Condition that it was when picked up)
4) caps for tire tubes not added as agreed.
The car will need to be serviced again to rectify these issues.
Thank you.
Service advisor was knowledgeable about her job and she was friendly.
The service team did a great job doing routine maintenance and solving a brake problem. Most impressive was the fact that they were willing to deliver my car after a longer stay in the shop than expected. I wasn’t able to come pick up my car so they made it happen to get my car to me. It was very appreciated! And I really love my car too!!!
Elizabeth also provides the best customer service. She’s able to anticipate my needs every time
I look forward to meeting Elizabeth in person and to working with her
Thoughtful professional service. Thanks
George was efficient and endearing
Thank you again for such amazing service!
Thank you Elizabeth for your professionalism.really appreciate all your help!!
Excellent communication, and outstanding work energy
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