Very professional and competent advisor!
Elizabeth has been terrific! Very attentive and hard working!!Don’t know if all would have been completed without her help. Thanks and by the way, love my G70!!
We still have an issue with the cold start shudder which was the same issue as the last visit in 2023. I spoke with Ethan about it and he says it is normal even though it was not that way when we bought the car. He said if it gets worse or becomes another issue in the warranty of 100k it would be taken care of. Not sure this is correct. He was very pleasant. Elizabeth was a great intake person. She did everything to help me and made the experience as good as it could be.
Elizabeth is the BEST. I wouldn’t trust my vehicle to any other service provider for my Genesis GV70. Thank again for being “The Best”.
Frannie LaDay
Elizabeth provided great service. Very friendly and personable and answered all my questions. She’s great!
Excellent service experience!
My service appointment was the best experience I’ve ever had. Service department was on time and amazingly efficient. If only all other service departments were run like this one. Elizabeth was awesome. I also received a tutorial regarding how best to utilize my new GV80
John did a great job assessing my vehicle and communicating with me in a timely manner.
Great service by John and service team!
John was great! Courteous and communicative.
Appreciate the extra effort given to make sure my car issues were resolved promptly.
Elizabeth is WONDERFUL! She is very efficient.
Richard was great working with and a wonderful representative of your dealership. I would give him 10 stars!
Elizabeth has always been so warm and helpful and thorough.
Elizabeth was friendly as always and had no trouble providing me a loaner for a day which I appreciated.
After the maintenance the cameras seem misaligned, causing blind spots or distortions in the surround view monitor.
Communication on the status of my vehicle was lacking. Elizabeth was out sick, but nobody followed up with me in her absence. I have never felt the level of service was of a luxury brand like Mercedes. I left my car on Tuesday but you didn't start diagnosing the car until Thursday afternoon and it took almost 3 weeks to fix it.
Richard was friendly, communicated well. The valet service is enormously helpful
Social