So glad to get “Coco,” our GV60, back with all the repairs and recalls completed. Thanks, too, for giving him a bath! He needed it! ????
Lawrence Lee is always very professional, courteous, organized, super-helpful and welcoming. I’ve worked with him before and have always consistently enjoyed excellent customer service. Genesis of San Bruno is lucky to have him on staff. He is really good with all customers, pleasant and kind.
Lawrence was great! Very professional, helpful, and answered all of my concerns in a timely manner.
The valet service in the day of pick up and drop off was satisfactory.
Had fun and got answers I needed. Good experience worthy of Genesis!
Thank you. Overall service was great.
I recently had my vehicle serviced at the Genesis service department, and the experience exceeded my expectations from start to finish. From the moment I arrived, Lawrence was welcoming, professional, and attentive. The check-in process was smooth and efficient, and I appreciated how clearly everything was explained—no confusion, no pressure, just straightforward communication.
What really stood out was the level of care and attention to detail Lawrence provided . He kept me updated throughout the process, making sure I knew exactly what was being done and why. It’s clear they take pride not just in their technical work, but in delivering a premium customer experience that matches the Genesis brand.
The waiting area was clean, comfortable, and thoughtfully designed. I had to leave for work immediately so Lawrence was kind enough to provide a loaner as well. Even small touches—like timely updates and a genuine willingness to answer questions—made a big difference.
When I got my vehicle back, it was running perfectly and returned in excellent condition. It’s reassuring to know that your car is in capable hands, and even more so when the entire experience feels seamless and stress-free. Thanks Lawrence and staff!!!
Overall, the Genesis service department delivers a level of professionalism and customer care that’s hard to find. I wouldn’t hesitate to return and would highly recommend them to anyone looking for reliable, high-quality service.
Danny was extremely helpful and very professional. I’d hope Danny helps me every time I make a visit to the service center.
Lawrence was great and this experience I have to say was the BEST car maintenance experience I’ve ever had. I was prepared to wait all-day but it took less than 3 hours! Lawrence explained everything that was done to the car and I felt truly at ease knowing that the car is good. He knew I had a 1.5hr drive just coming here from Santa Rosa and made sure he got my car out as soon as he could. The car wash and cleaning inside was a pleasant surprise. Later that day, a total stranger walked up to me and complimented the car saying how beautiful it is. I love this car and the experience I had with Lawrence really solidifies my plan in getting another genesis in the future.
Lawrence did an excellent and professional job. He was responsive and answered all of my questions.
Danny gave me the best experience. He is professional, knowledgeable, and easy to work with. Thank you, Danny
Lawrence was very friendly and explained the service to be provided when I dropped off my car and called to confirmed services completed. He also connected me with Maria about loaner vehicle and the valet services available so the car was delivered to me after the services were done. The whole process was quite smooth.
Danny was very detailed what was needed for my service appointment and very polite. I appreciate his help and execelent customer service. Thank you Danny!
I had a great experience with Lawrence Lee at Genesis of San Bruno. He was professional, helpful, and kept me updated throughout the service process. My vehicle was taken care of very well, and I’m fully satisfied with the service provided. Thank you!
Appreciated Danny’s kindness, management of a difficult process and attention to detail.
Danny was excellent. He listened to my technical concerns, understood them, then acted on them. And he communicated well with me thru the process..
Danny Ladue was very informative about my visit. When I arrived he informed me about the wait time. He explained everything what was done. Good job Danny
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