Lawrence is very friendly , helpful and patient. He answered all my questions and concerns. It's great working with Lawrence!
Not only was Elizabeth a true professional, but her knowledge and compassion for my situation was right on point along with her sense of humor. She kept me updated along the way something that was truly appreciated. Thank you Elizabeth on a job well done!
Elizabeth made a difficult situation much more pleasant. I am appreciative of the help she gave me.
Thanks for taking care of my vehicle with the maintenance
Elizabeth is a Service Saint. Thank you San Bruno Genesis, for letting her help me. She made me a strong supporter of your dealership . She is a very talented Lady and I’ll be back
Ed LEWANDOWSKI
As always, Liz is a pleasure to work with and she is always helpful.
Yes
Elizabeth has assisted well !
I appreciate Elizabeth’s helpfulness including honesty and her going out of her way to let me know what to expect.
Everyone is trying hard. Shows everywhere.
Danny treated me very well unlike Genesis at Stevens Creek. He made me feel welcome and explained that as a Genesis customer, I am special which is not the case at Stevens Creek. I have already changed my preferred dealership for service to San Bruno. Mahalo Danny
This is the first time my car was picked up for service. That was the main reason I bought the car 3 years ago but Genesis never delivered on that promise, hopefully going forward that will continue
Elizabeth always goes above and beyond! If not for her, I would still be traveling to Santa Rosa for service.
Excellent pro level service from Eliz. Pls email or send me the service report I don’t get a copy. Thx dave
She was great help to service me beyond my expectations.
THE RECEPTION WAS REALLY GOOD BY lIZ, AND SHE ARRANGED THE RECALL KIT.
Working with Elizabeth is always a pleasure because she is so understanding and takes the time to ensure all my concerns are addressed. The thing I would like the dealership as a whole to address is that there aren't enough service loaners, especially electric service loaners, which are supposed to be a part of the Genesis Experience as advertised by the automaker. I think you need to spin off the Genesis side from the Hyundai side if you really want to compete in the luxury space. It needs to be closer to Lexus of Serramonte in terms of the level service expected, not like City Toyota.
The absolute worst customer service I've ever experienced! I've owned or leased several BMWs dating back 30 years. Really liking the body style of the GV80, I thought I'd give the new Genesis a try. However, after my last two experiences with the service center I will NOT be owning a Genesis vehicle in the future. It is completely unacceptable to spend more than half my day at the service center for a SCHEDULED maintenance.
Furthermore, I've never seen a more toxic environment. While the service manager was very friendly and seemingly doing what he could, sitting in the waiting room the entire day, I witnessed so much unprofessionalism by the staff and management. This is not something I would expect from a luxury dealership.
Elizabeth Czahar is an extremely competent service writer and was very helpful!
George was great and helped very quickly!
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