My car was taken care of and the recall was fixed as well as my full service, it was also washed and vacuumed very greatly and smelled very clean and nice and the full experience of dropping it off and picking it up within a timely manner. John was very great and had the upmost best customer service, I'm going to look forward to coming back for my next service and any other needs that my vehicle requires
John was very helpful, patient and friendly, communicating well during the time my car was being checked out for a recurring problem. He showed empathy and a genuine level of care. Great customer service. Thanks John!????
Elizabeth kept me updated throughout the day regarding valet service, servicing progress, listening to me, and finding answers. This is the first time the car came back cleaned, including windshield , what a car wash used to mean, not renaming a decent car wash as ‘detailed’. Thank you Liz!
Service as usual was awesome and completed on time!
I liked the fact that I was kept in the loop on what was happening with my car.
Since there was no service available in my area, (Sacramento ),Genesis of San Bruno offered me service even though I live 120 miles away. They towed the car to the facility and proceeded to take care of two recalls. Everything went smoothly thanks to John.
John was most helpful and delivered on his promise to finish the service on the estimated time. He communicated in a very timely manner. Appreciate the friendly and courteous staff.
Mr. Su provided outstanding professional service and he was a joy to have as an advisor. He answered all my questions and concerns. He had the maintenance done on my car quickly and thoroughly.
Courteous service provided on time and as promised.
Great working with Elizabeth.
I recently had the pleasure of working with John Su at Genesis, and I cannot speak highly enough of the experience. From the very beginning, John demonstrated promptness and exceptional communication, making sure I was informed at every step. What truly stood out was how he took the time to understand my concerns, making me feel heard and respected. He helped me troubleshoot the issue with patience and expertise, a refreshing change from past experiences where I felt like an inconvenience to other staff. John’s professionalism, empathy, and dedication to customer service made all the difference, and I am grateful for his assistance. Thank you, John!
Elizabeth got us everything we needed done. This is really appreciated because we live two hours away. Thank you!!!
SHE WAS FANTASTIC, FRIENDLY AND AMAZING. YALL NEEDA REWARD HER WITH SUMTHING AND SHE NEEDS MORE HELP YALL DONT HAVE ENOUGH WORKERS!
She provide excellent customer service and I am very happy with it.
Elizabeth has always been so kind, helpful, and extremely personable. I return for service here because of her.
Richard was readily available when I called to schedule my recalled fuel pump & provided me with valet service that worked out well. I appreciate his & his valet drivers, David & Marcos, efforts on my behalf!
Keep up the good work!
She was outstanding…..very responsive and kept me informed
Everyone was great. Loved the valets!!!
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