Wonderful experience!
Great communication!
Very happy ! Lawrence was wonderful!
Lawrence has been very proactive and responsive. He also researched the issues that we are having with the vehicle, and has arranged for a follow-up warranty service. I appreciate this very much.
The only less than optimal part of the service experience was that the techs had not completed the service when I arrived to pick up my car Saturday afternoon. I had a commitment Saturday night in St. Helena and I wasn’t able delayed almost 90 minutes waiting for the service to be completed.
Elizabeth was highly professional and was able to complete my service request in a timely fashion. I'm pleased with the service team. Alot different from what I experienced before.
Elizabeth was amazing in every way. Knowledgeable , helpful, and very responsive
Liz is always super courteous, helpful, and willing to go the extra mile to support the customer. She made the process as easy and seamless as possible. Greatly appreciated!
Everything I needed to be addressed, was!
Richard helped us immensely and made the experience in coordinating the valet service.
We totally appreciated it.
Just wish not every single call goes to automatic answer service right away and it’s hard to get a real person on the phone when call.
Liz is great. She does everything she can. But San Bruno mgmt I feel lacks the bar of success. I feel your team need more service advisors more flexibility of appointments and Saturday service. Your service advisors should not be stressed out. San Bruno needs to figure out what they need. I want to buy a new car the phone rings off the hook. The car has to be serviced silenced. George needs to get the cob out of his **** and be friendly.
She was very friendly and super efficient!
I dropped it off o Tuesday and they said the car ready on Friday morning. I understand that you are busy, but if it was going to be to take a long time, you should have told me from the beginning, and you should have told me know how long it would take.I made a lot of calls and text , but it was so hard because I couldn’t communicate.
That’s a very impressed as soon as I walked in to the building, he immediately greeted and promptly provided service
Excellent communication and assistance. A great experience
My thanks to Lawrence, he was attentive and ensured the work was completed rapidly and correctly, greatly appreciated.
Lawrence is super responsible for my vehicle and handles my request immediately
Lawrence and Mike are the best ????
-Car was late and I didn’t receive any communication from my service advisor about it. Service advisor was extremely difficult to get ahold of over the phone to get any updates
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