Lawrence was awesome!
Polite, helpful and helped me get a clear sense of the work needed.
Best service experience I've had with Genesis so far!
Lawrence is always helpful.
Doug is great! Super helpful and friendly
Thanks for keeping me informed as all of the needed work was being done.
I definitely am pleased with the high level of service received from Elizabeth and her team. I was greeted with a smile and warm welcome, cared for right away and all my service needs were met. She asked how the car was treating and asked if there was anything she could do to improve my experience with my GV70. Thanks Liz
-Jondelle
Very professional and iI can tell he really cares about the ensuring that the customer is satisfied. When i return i will ebaure to ask for Lawrence to do any additional work exclusively.
Elizabeth is the best advisor I have ever worked with. She is a true asset for San Bruno Genesis/Hyundai.
According to my boyfriend who brought my car in for me, Elizabeth W
We made an appointment for 11am several weeks in advance stating we'd wait for the oil change to be performed. After 2 hours of waiting, nobody even started to work on our car until we asked about it. This was a complete and total waste of a day. It should NOT take 4 hours for an oil change when you have an appointment. We were not the only people experiencing the chaos that happened in the service department today, and I will be calling Genesis customer care. Also, I will be leaving a one star Google Maps review.
Larry was pleasant, efficient and courteous. He got me in the que, kept me informed and had the paperwork ready when it was time to check out. Waiting room pleasant. First experience with Genesis service was a very good one.
5 stars for Doug. Very responsive and easy to work with. Thanks for the help.
Doug was extremely professional and went above and beyond to deliver excellent service. He also managed to get me a secondary car key within hours, while others had been unable to provide one or even give me an update since November 2024.
Elizabeth was fantastic, however I do have additional feedback on your service department. My car was three weeks old and having serious electrical problems with turn signals that suddenly weren’t working and no one answers the phone at your service department. I called six times and there is no option to do anything other than schedule an appointment three months out. I called the sales department twice and they told me they would have someone from service call which they never did. So finally, I had to just drive the car in and then was initially told it wouldn’t be possible to look at my car because I didn’t have an appointment. I had to wait half an hour to even get to fully explain the issue to someone.
Lawrence was very good at keeping us updated. The car was sch ruled for a service based on an email we received that we were due for a service but not until we asked if service was done he said they did not know it was to be serviced. Several of our concerns on a list were not satisfactorily resolved as they could not duplicate. We sent a recording of a noise the car makes and was told they could not hear anything. I played the recording with David in the car and he heard it. Our biggest concern is the fact that the car has bogged down after a stop and has almost died. Please call us if you would like get more details.
Took 4 calls to just get an appointment. Left multiple messages and didn't receive a return call until issue was escalated to service manager.
Why was I charged $64 for the loaner? Paperwork I received on day I picked up the loaner had no such costs.
I asked during drop-off and again on the phone when told that vehicle was ready to pleas charge the car to at least 40% so that I could drive more than an hour home. I picked it up with 18% left and had to stop and charge.
During drop-off I mentioned a crack in the passenger front door grab handle. Lawrence said he would work up a quote...haven't received one.
Great service, friendly, informative, and efficient
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