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Real Reviews From Verified Customers

Service Center Review Summary

5 star 589 reviews 63%
4 star 223 reviews 24%
3 star 17 reviews 2%
2 star 66 reviews 7%
1 star 39 reviews 4%
Review Us
Curt W.
4 out of 5
2/20/2025
The service provided by Mr. Lawrence Lee was excellent. My only issue was the 33 minute wait for a scheduled appointment.
Chris C.
1 out of 5
2/20/2025
My service was so bad I am selling my car . So I don’t have to go back . No follow up . I called and text more than you did . I was stuck there till 7:15 last night
Eric H.
4 out of 5
2/19/2025
Appreciate Liz for her effective communication and the tireless efforts in getting my vehicle fully functional. The GV60 needs a lot of work and is no fault of Liz. Thanks Liz
Lewis K.
4 out of 5
2/18/2025
Lawrence took care of my issue issue quickly
Mark N.
5 out of 5
2/18/2025
Doug kept us informed throughout the whole process, which we really appreciate.
Marilyn E.
5 out of 5
2/17/2025
Elizabeth Czahar provided exceptional service. She’s knowledgeable and responsive and friendly.
Raymond H.
5 out of 5
2/16/2025
All the staff are very friendly and welcoming.
Janyce H.
5 out of 5
2/16/2025
Lawrence provided excellent service, end to end. A+
Venkatesh I.
5 out of 5
2/16/2025
Lawrence was awesome! Polite, helpful and helped me get a clear sense of the work needed.
Jacqueline R.
5 out of 5
2/16/2025
Best service experience I've had with Genesis so far!
David C.
5 out of 5
2/16/2025
Lawrence is always helpful.
Ian G.
5 out of 5
2/15/2025
Doug is great! Super helpful and friendly
Kenneth E.
5 out of 5
2/15/2025
Thanks for keeping me informed as all of the needed work was being done.
Jondelle B.
4 out of 5
2/14/2025
I definitely am pleased with the high level of service received from Elizabeth and her team. I was greeted with a smile and warm welcome, cared for right away and all my service needs were met. She asked how the car was treating and asked if there was anything she could do to improve my experience with my GV70. Thanks Liz -Jondelle
Brian H.
4 out of 5
2/14/2025
Very professional and iI can tell he really cares about the ensuring that the customer is satisfied. When i return i will ebaure to ask for Lawrence to do any additional work exclusively.
Jim P.
4 out of 5
2/14/2025
A good man.
Quince Sheila.
5 out of 5
2/14/2025
Great service!
Andy T.
5 out of 5
2/14/2025
Elizabeth is the best advisor I have ever worked with. She is a true asset for San Bruno Genesis/Hyundai.
Leung K.
5 out of 5
2/13/2025
No comments
Elizabeth W.
2 out of 5
2/12/2025
According to my boyfriend who brought my car in for me, Elizabeth W

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