Big scratch put in the paint finish of my car
Genesis of San Bruno is very fortunate to have employed Lawrence Lee in their service department and Jonny Jaing in their sales department. Both of these gentlemen know what customer service mean and they act on that definition. I wouldn’t have made the decision to lease my GV80 if I did not meet Jonny. As this is my service experience, I will definitely return as long as Lawrence Lee is still managing the Genesis service department.
Note to management, consider adding more resources so Lawrence can continue to deliver outstanding services otherwise you’ll risk losing customers and market share.
Didn’t meet with Lawrence, however was very satisfied with the service. I interacted with Michael (didn’t get his last name).
Wonderful service to people all in a car Genesis good
Lawrence was great excellent customer service thanks again
Lawrence at San Bruno was 10/10!
Lawrence was fantastic! He went out of his way to ensure I had a smooth experience.
waited for 30 minutes to drop off my car because the genesis employee wasn’t there
Elizabeth was helpful and communicated well. She made the unfortunate process much more bearable. She is an asset to the dealership.
Mike was very polite and attentive to my concerns about one of the car tires.
I want to mention that Richard Dorris was extremely helpful in facilitating my visit. He is very knowledgeable and helpful.
The service was excellent. Lawrence was great very attentive. He explained exactly what was going to happen with all the recalls and all of the technical talk. Made perfect sense to me. He scheduled a lift for me that took me home and scheduled one to pick me up so that I can retrieve my vehicle. Great customer service thank you.
Thank you to Lawerence for taking care of my touch up paint pen and my recent visit.
I had my recalls and routine maintenance taken car me of with out problem. For the 1st time the pop up maintenance alert was reset and my car was returned cleaned and vacuumed.
Excellent service! Lawerence may actually resolve 1.5 yr old problem in a few weeks. TBD
Much appreciation to Lawe
Lawerence went above and beyond. He was the only one to have greeted me and accompanied me as well as giving exceptional service.
Thank you, Lawerence!
I’m extremely happy and grateful for Elizabeth Czahar for her outstanding service. She always had a big smile on her face ready to provide an excellent top notch customer service. She’s definitely one of a kind and the reason I will only buy in this location and have my vehicle serviced. Thank you Elizabeth for the unbelievable customer service.
Sincerely,
Alfonso R
Lawrence and Don were the best. They worked well as a team to ensure the customer’s needs were met. It was well worth the drive from the North Bay to get service for my GV60, since Manly Santa Rosa ceased servicing the Genesis brand.
Great service. Careful polite transport to and from. Much appreciated.
I dropped by car off due to leaking issues from the sun roof / windshield area on 2/6. My car had accumulated water in the cup holder. The car was supposed to be in the shop for about a week, then my partner was going to pick it up around 2/17. It ended up being closer to 2+ weeks. We called multiple times and left multiple voicemails before hearing anything about the car. We should have been told about its status well before the 28th when it was picked up. Then, when the car was picked up, one of the handles above the back passenger door was just off, sitting on the back seat. A thorough inspection should have caught that. I’m honestly not convinced a comprehensive review was conducted. I’ve had a couple bad experiences with your service shop at this point. Lack of communication, not following through, always having “system issues” and confusing my car with other vehicles. These mistakes cost hours out of our day, and have become a real inconvenience and annoyance. I don’t know if I’ll bring my car back to your dealership, although I don’t have many alternatives living in SF.
he was very helpful and courteous
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