My new Genesis Gv70 had the engine light come on. After I called my sales rep they had me talk to someone who cleared the code remotely. Lawrence reached out to follow up and suggested that I get the car checked to avoid any long term issues down the line. Lawrence went above and beyond to make sure that my car was serviced even though the check engine light was gone. He made the whole process very smooth for me, arranged a loaner vehicle and valet service and had my car back to me within a few hours to service my car.
Doug Robinson did an excellent job. He kept me informed and arranged to obtain the part so the car could be fixed in a shorter time. He arranged to have the car delivered to my home which was much appreciated.
Service and valet was all prompt and on time. All staff were courteous and friendly
Just wanted to give a shout-out to Lawrence at Genesis of San Bruno. He was incredibly helpful during my recent engine oil exchange service visit. Lawrence explained everything clearly, and the service was completed right on time. I’m very satisfied with the experience. Thanks again, Lawrence!
It was amazing. I was totally satisfied with Lawrence's services.
Doug was amazingly communicative and so helpful the entire time. Doug and the team did an amazing job!
My experience with Mike was very satisfied.
Lawrence accommodated me even though I had the wrong time for my appointment. Very much appreciated!
I look forward to receiving the comments card
Great communication and friendly
Lawrence was great and very friendly! Looking forward to having him help out for my next service appointment.
Elizabeth is great. I’ve received and responded to this survey multiple times for this service.
Lawrence provided great service. Told me everything that I should expect and kept me up to date on the status and made sure the car was clean and charged. And the service was done before the promised time.
All aspects of the service from pickup to delivery were handled very professionally. I am very happy with the service provided by the people at San Bruno Genesis
Lawrence was friendly and fast to handle the issue. Highly recommended
Lawrence has been polite and respectful .. my comments are for Management of the dealership and the service department based on how the dealership has handled the car issue. This does not reflect in anyway how polite and respectful Laurence himself has been. My other comments reflect the bigger issue of not solving my car’s problem and no one in the escalation chain, seemingly taking care of the issue still.
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