Happy to answer a survey. Both Lawrence and Richard were great to work with. Thank you!
Doug is the reason I’ll be back! Awesome
Service and it’s clear that he truly cares!
Lawrence did an excellent job. Keep me informed and gave me very courteous service. Excellent experience.
Lawrence was great! All who I interacted with were professional and respectful. So much back up in the service department was very hard for them to help navigate their customers through, but I watched each of them, time and time again, show caring, professionalism with each customer!
Doug does an excellent job explaining the process, what certain service cover, etc
There is no doubt that Genesis of San Bruno Service it is the best. Thank you Doug Robinson.
He was very communicative about time line.
Lawrence was very thorough, professional and communicative. One of the best service experiences I have had with a car dealership. Thank you
Very proactive as well as responsibe
I was very happy with my customer service rep. He did everything he could to help me. But you have serious customer service issues to deal with. My appointment was at 10:15 am, but I was back in my car around 3pm. I also waited 15 to 20 minutes after arrival before I met with a service rep.It was not his fault as he was meeting with someone else. The young lady at the door was not at all welcoming and didn't even show me which paper to sign in. I know that you are overwhelmed with service appointments because of the rescinding of dealerships in Northern California. Thathowever, does not preclude sensible scheduling for scheduled routine maintenance. Would you happy waiting in a doctor's office for 5 hours?
I love my Genesis and hope to drive it for many years. If you,and Genesis as a brand expect to compete in the luxury market, you will have to do much better than this.
George went by ions and above. We are still trouble shooting the sun shade.
Lawrence was very professional and got the job done quickly, thank you!
Lawrence had a great attitude!
If I could give Doug a score of 100 I would. He went above and beyond to make sure I was satisfied!!!
Scheduling valet was painful..
Great service Lawrence was 100% professional
Genesis doesn't honor free maintenance for the first 36K miles if the ownership changes....so they don't care about the customers that drive their cars unless they are the first owners...will never retain or maintain a luxury brand reputation when you behave this cheap
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