“I had a truly outstanding experience with Doug. He was incredibly helpful and went above and beyond to make sure all my questions were answered. His professionalism and friendly attitude made the whole process smooth and enjoyable. It’s rare to come across someone so dedicated to providing exceptional service — I truly appreciate his effort and support !”
Doug was very polite and kept me up to date on when my car would be done. He even offered to go over my cars electronic settings/options if I needed help. When I get my car serviced again, I'll be requesting Doug Robinso
Valet service was very comfortable and time efficient. Service was impeccable. Thank you!
Lawrence was thorough, professional , and most helpful.
Very good personality, and competence. Still waiting for my projected expenses on future purchases of tires and rotors.
Great knowledgeable service and very efficient, completing earlier than projected.
Very well done service engagement, kept us informed the whole way along. Best service agent I’ve dealt with in a long time.
Doug was amazing and made my experience great. I am excited to continue to work with him for future services/maintenance.
Lawrence was courteous, helpful, knowledgeable and most of all quick in his service. Everyone else in the shop either pretending to work or don't care that there are customers waiting.
Lawrence is a professional and was kind and committed with his customers. We received excellent tip of the line service from Lawrence. Thank you Lawrence!
Doug was great. With such a major repair on a pretty new car I thought a loaner should have been provided.
Doug did a great job of getting my service completed on time.
Doug was extremely helpful
Thank you, Laurence, for listening & reaching out.
I came to San Bruno genesis because my dealership closed I think due to bad extremely bad customer service . But shortly after arriving at San Bruno genesis I knew this was a different dealership , everyone was more than helpful knowledgeable and friendly. Laurence was the representative that helped me. My issues with my car and the problems I went thru at previous dealership were taken care of I would recommend genesis of San Bruno to any who would like to drive a luxury vehicle at an affordable price thank you San Bruno
Doug was super thoughtful, conscientious and courteous. He kept me well informed and his service and attentiveness were excellent.
Lawrence did a great job of keeping us updated to the minute during our visit. He explained everything and made it easy to understand. And he made us feel good about our purchase even though we bought it new 2 days ago and their were some issues.
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