Doug was tremendously helpful and accommodating.
Lawrence, was very helpful. I felt very comfortable with him and his knowledge about my service. He also answered all of my questions. I would request him only for future services.
Service was not "luxury at all" it took 1 hour to check me in because only 1 advisor was working while service manager just scattered and did nothing. Very horrible service. Then they lied about how long it will take and made me waste 3 hours of my time. Will not recommend to anyone!
Great service! And great communication from the team. Very seamless and just top notch service quality and work
Doug was great! Very helpful and took care of everything with ease. Genesis always has great service. I thank Doug for taking such good care of my car, which I love!
Thank you!
Liz is an amazing service advisor who goes above and beyond to take care of her customers!
Doug was courteous from the beginning of our interaction. He understood the value of the investments that people make when choosing the Genesis line versus other options available at the dealership. He took the time to understand my needs and ensured that he answered all of my questions. Knowing that I was between overnight shifts, he adapted his communication style to accommodate my state of fatigue and was very clear about the next steps. He even anticipated when I would return to pick up the car.
This level of service is what I have been expecting from Genesis, and I am so glad that people like Doug are part of this dealership. His approach has completely changed the way I view the product I purchased and the future support I will seek from them. Thank you so much, Doug. You made this experience incredibly productive for me.
Happy to answer a survey. Both Lawrence and Richard were great to work with. Thank you!
Doug is the reason I’ll be back! Awesome
Service and it’s clear that he truly cares!
Lawrence did an excellent job. Keep me informed and gave me very courteous service. Excellent experience.
Lawrence was great! All who I interacted with were professional and respectful. So much back up in the service department was very hard for them to help navigate their customers through, but I watched each of them, time and time again, show caring, professionalism with each customer!
Doug does an excellent job explaining the process, what certain service cover, etc
There is no doubt that Genesis of San Bruno Service it is the best. Thank you Doug Robinson.
He was very communicative about time line.
Lawrence was very thorough, professional and communicative. One of the best service experiences I have had with a car dealership. Thank you
Very proactive as well as responsibe
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