Hello,
Yes I’m very happy with the serviced that I received today from Lawrence or Larry Lee. From the time I walked in to the door until I picked up my vehicle. Larry was a top notch helping me and provided everything I needed for my vehicle. This is one of the reason I will come back and will definitely refer to others whenever they need servicing with their vehicle.
Thank you Lawrence/Larry Lee for an outstanding customer service.
Thank you,
A. Reyes
Lawrence was very helpful, kind, courteous and knowledgeable. Thank you.
great service. very helpful and direct and great listener. thanks
Lack of communication between the dealership and myself. I had to reach out every couple of days to get an update. The repair took over 3 weeks. The exterior of the car was not clean, the work order said the car was washed.
The two young new faces, Ben and Lawrence, were very kind to me and clients in general. Very willing and proactive to serve their customets.
San Bruno Genesis is the Best. The customer service made me feel very special and and that I matters as a customer. That happens to be extremely important to me. Many thanks to Lawrence and Richard….
Frannie La Day
Great service and communication !
Yes I was fully and completely satisfied, my vehicle was done in such a timely manner and the customer service experience was deloghtful, it's always a pleasure to come and get my car serviced for all needs here at Genesis of San Bruno
The service took much longer than estimated. Was quoted 1.5hrs, but ended up closer to 4hrs.
It did take sometime for someone to come up to me to help. I had to go to somebody to ask for attention.
Dealership had my car for almost a month and the day after I picked it up the check engine light was ba k on with more problems than when it was brought in. This on top of the fact that they are are overpriced. I will not be going back there in the future.
I was very happy with the service and Lawerence. Thank you.
After my complimentary wash yesterday I now have several scratches on my vehicle
Kept what he said initially to the point.
Great job by Larry hitting the estimated time my car would be finished. Can't wait till my next service appt with Larry.
Excellent customer service !
Lawrence is great brand ambassador for Genesis and San Bruno Genesis. Very pleaae wwith iur interaction.
Lawrence is great! Very communicative and helpful.
The shop guys could use some guidance though on how to take better care of customer’s vehicles.
You always do a great job! Good service and the car comes back looking like new!
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