I have still don’t have my car back and can’t get anyone to help me.
Thanks Lawrence. Please correct my email to
Service was on time and I’m completely satisfied
Lawrence did a great job in keeping me informed of all of the details of my service.
Lawrence was professional, friendly, and made promises that he could keep. My car was on time and he called me to update on the status of my car. 10 out of 10!
Don’t bother contacting me. I was able to get of owning the GV60 lemon so no longer need to deal with the
No follow up or updates on status of my car on the day of service. No response to three texts from me that afternoon asking about status and whether I would get my car back that day. (I didn’t and no one told me I wouldn’t.) Busy signal on the number the text came from when I tried to call. He was more responsive to texts the next morning. Two out of ten on my rating scale. Not just him. My overall experience with service at Genesis of San Bruno has been negative. This includes communications, customer interface at the service center and the App and MyGenesis not being properly synced. You’re making excellent cars, but I’m having a harder time recommending you if the service experience doesn’t improve significantly in the next few months.
Lawrence provided great service and is very knowledgeable!
The entire service team really went out of their way to make sure we received the best service. Lawrence Lee and Elizabeth, Service Manager, went the extra mile. These are the the people that make owning a Genesis and Hyundai well worth it. Thank you for taking care of us.
The valet service was beyond my expectation. I knew at every point who and where my pickup person was, along with a picture of him and the type of vehicle he was arriving in. Retuning the vehicle was similar and very professional. I’d give this service a 12 out of 10. ????
Lawrence was organized, efficient and very pleasant- kept me informed regarding progress.
Richard and Ben were great. Good communication and follow thru.
Ben provides excellent services. He is so friendly, professional, and polite. Thank you Ben for providing first class service!
The Valet service driver was excellent! Friendly, polite, kept me informed of his timing. I am very happy with that service.
Ben is very responsive and friendly. He was able to range for a dropoff at my work so I don't have to rush home to exchange my loaner car.
Overall it went well. Larry was great rep and helped answer all my questions. The service was quick, bit there was a problem, after driving for 15 min the rear tires showed low pressure warning. They were set to 28 psi and I had to add air myself. Otherwise everything seems good now
Excellent communications from Lawrence informing me of the progress during my service visit.
Lawrence is excellent at what he does. He went above and beyond to help me out and set up a valet service very quickly . Thanks
The hopdriver app and automatic text notifications did not match up resulting in unclear timeline for vehicle return. Otherwise, positive experience.
Social